Recovery Support Specialist

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**Recovery Support Specialist - Personal Injury | VIC**

**The role**

The primary purpose of this role is to support the claims team in becoming a leader in the recovery support of workers with complex injuries. The aims are to improve the quality of life for these workers and where possible to advance their levels of capacity to a point where they can be considered for vocational assistance and eventually retraining or return to work.

**You'll be responsible for**
- Leading in the development of specific recovery claims strategies through the case conferencing process.
- Supporting case managers with any work / developmental queries which will also include some technical queries and processes such as terminations, adverse decisions, senior reviews, and common law.
- Assisting in developing case management strategies tailored to the needs of individual workers, following the Allianz Case Management model and Injury Management Program in line with business requirements.
- Taking a leading role in promoting best practice injury management within the team, utilising evidence based medical guidelines and other tools to assist in developing case manager’s knowledge and capability.
- Participating in claims reviews when appropriate.
- Conducting call coaching on a monthly basis to ensure optimum customer service and develop case manager communication skills.

**About you**
- Insurance experience working within a Workers Compensation environment or similar with knowledge of Workers Compensation legislation, regulations, and orders.
- Experience in injury management relating to occupational rehabilitation, claims management and/or return to work.
- You are able to identify, analyse and assess risks inherent to the business and put in place appropriate controls / actions to manage the risks for future sustainability.
- Demonstrated ability to build effective relationships internally and externally with clients, intermediaries, and service providers.
- Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

see above

**Job Level**:
Professional

**Location**:

- Melbourne, VIC, AU, 3000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
40965

**Position Cluster**:
Non-Executive