Senior Recovery Specialist

2 days ago


Melbourne, Victoria, Australia State Revenue Office Full time $97,955 per year

Senior Recovery Specialist

  • 2 ongoing and 1 fixed term full time roles (until 30 June 2026) in the Debt Management Branch, Corporate Services Division.
  • Salary $97,955 plus 12% superannuation.
  • Supportive branch environment.
  • Based in Melbourne CBD, with hybrid working arrangements.

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at , or via our LinkedIn page.

The opportunity

The Senior Recovery Specialist is responsible for several aspects of debt management, including managing a portfolio of complex and sensitive debt matters, providing assistance and training to staff and supporting the management team with developing and implementing initiatives. You will help shape the strategic management of debt, provide advice to management and contribute to continuous improvement.

Reporting to the Team Leader, you will be responsible for:

  • Managing a portfolio of debt, comprising highly sensitive or complex matters as required, including negotiating with taxpayers and their representatives at a senior commercial level.
  • Developing and implementing strategies, procedures and initiatives to improve debt management functions and capabilities.
  • Undertaking analysis and providing advice and support to the management team and contributing to continuous improvement in debt management.
  • Providing support, guidance and mentoring to branch staff.

About you

To be successful in this role, you will have:

  • Experience in applying debt recovery processes governed by Victorian taxation legislation and/or the Corporations Act 2001 and relevant court processes.
  • Understanding of, or the ability to quickly acquire knowledge of the operation of taxes, grants and rebates administered by the SRO and related policies.
  • Analytical and problem-solving skills, with the capacity to assess and resolve issues, provide advice, and initiate improvements.
  • Excellent communication skills allowing you to develop and maintain key stakeholder relationships and influence change.
  • Excellent time management skills to enable you to maintain high standards of work and ensure work is completed in a timely and accurate manner.
  • Excellent negotiation and customer service skills to provide authoritative advice and negotiate with stakeholders, taxpayers and their representatives.
  • Ability to support, guide and mentor individuals to achieve results.
  • Ability to initiate and influence improvements to systems and procedures in the work area and contribute to formulation of policy proposals, and
  • High level computer skills and abilities to research, compile, analyse and present accurate information.

How to apply

Submit an application via the 'Apply now' button by 11.59pm on Monday 20 October 2025. You will need to upload a cover letter which addresses key selection criteria 1, 3, 4 and 8 in the position description and a current resume.

More information

You can find out more about this role via the position description.

You can also contact Sarah Cockburn, Branch Manager, Debt Management Branch, on **.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement and attachments in an accessible format, such as large print, please email 

Please note,as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation review.



  • Melbourne, Victoria, Australia Waste Services Group Pty Ltd Full time $80,000 - $120,000 per year

    About the jobWSGWSG is one of Australia's largest integrated providers of managed services, collections, specialised services and post-collections services to the SME customer market.We connect our customers with tailored solutions they can rely on. Taking the challenge of making every day more sustainable.The business is majority owned by Carlyle, a US...


  • Melbourne, Victoria, Australia Transurban Full time $100,000 - $120,000 per year

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking aSenior Recoveries Performance Officeron...


  • Melbourne, Victoria, Australia Transurban Ltd Full time $80,000 - $120,000 per year

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges that are slowing cities down.About the role We're seeking a Senior Recoveries Performance Officer...


  • Melbourne, Victoria, Australia Invisible Partners Full time $167,754 - $186,393 per year

    Location: Melbourne CBD | Hybrid (3 days onsite)Salary range: Level 5 $167,754-$186,393 inc superannuationInvisible Partners is proud to be representing VMIA. VMIA is the Victorian Government's insurer and risk adviser, covering hospitals, schools, emergency services, cultural institutions, and infrastructure. Its purpose is clear and compelling: building...

  • Senior Manager

    4 weeks ago


    Melbourne, Victoria, Australia Australian Red Cross Full time

    Overview Senior Manager – Resilience and Recovery, Australian Red Cross.Base pay range A$110,000.00/yr - A$116,000.00/yr.Full-time, ongoing role.Flexible location and hybrid working.This role leads disaster recovery, emergency management, and community resilience initiatives, partnering with government, donors, and internal teams to deliver scalable models...

  • Senior Manager

    3 weeks ago


    Melbourne, Victoria, Australia Australian Red Cross Full time

    Full time, Ongoing role.Flexible location and Hybrid working.Are you a seasoned leader with deep expertise in disaster recovery, emergency management, and community resilience? We're seeking a strategic thinker with strong commercial acumen and a passion for climate change and social cohesion.In this high-impact role, you'll lead multidisciplinary teams,...


  • Melbourne, Victoria, Australia Melbourne Health Full time

    Senior Family Work Clinician – Youth Prevention and Recovery Care (YPARC)Parkville Youth Mental Health and Wellbeing Service (PYMHWS)Permanent Ongoing | Part-Time 0.6 EFT | ParkvilleUse your expertise to help shape holistic, recovery-oriented care and strengthen family engagement in a safe, youth-friendly environment.Join Victoria's newest Public Mental...


  • Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    OverviewJoin to apply for the Senior Family Work Clinician - YPARC role at The Royal Melbourne Hospital.The Parkville Youth Mental Health and Wellbeing Service (PYMHWS) provides dedicated mental health care to young people aged 12-25 in Melbourne's north and west, along with their families, carers, supporters and kin. PYMHWS is Victoria's first standalone...


  • Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    OverviewJoin to apply for the Senior Family Work Clinician - YPARC role at The Royal Melbourne Hospital.The Parkville Youth Mental Health and Wellbeing Service (PYMHWS) provides dedicated mental health care to young people aged 12-25 in Melbourne's north and west, along with their families, carers, supporters and kin. PYMHWS is Victoria's first standalone...


  • Melbourne, Victoria, Australia Hall & Wilcox Lawyers Full time $90,000 - $120,000 per year

    Permanent full time roleBased in Melbourne or SydneyHybrid working; WFH and from modern, open plan offices.  We provide WFH IT equipment plus reimbursement of up to $500 for additional equipmentLearning and career development programs for all roles and levelsFlexible leave options and up to 26 weeks paid parental leaveFree daily breakfast, office drinks and...