Service Desk Officer

4 days ago

Bundall, Australia Infinite Aged Care Full time

**_The Opportunity _**

At Infin8 care, we pride ourselves on our ability to provide an environment which encourages and enables our 1500+ residents across 17 sites to remain independent and participate in activities that support their needs and promotes their quality of life.
- Carry out tasks as assigned in support of departmental operations and objectives.
- Assist in the rollout and delivery of IT additional services to facility residents.
- Liaise with third party suppliers of IT product and services where required.
- Help drive organisational efficiencies through implementing new information technology initiatives and projects.
- Provide a high level of communication and reporting to internal users where IT issues and problems arise that impact operational requirements.
- General IT administration requirements and projects as directed.

**_ The Rewards_**

The residential aged care sector is growing. Recent acquisitions and a pipeline of growth opportunities mean that Infin8care is in it for the long haul. Yes - we offer competitive salaries, and discounts on a range of goods and services but more importantly, we offer a learning environment where every staff member is valued, appreciated, encouraged, and supported to be the best version of themselves.

**_ About You_**

At Infin8care_, _we hire on attitude and aptitude, so you **DO NOT** need experience in the aged care sector - you do however need to be aligned with our philosophy and values of Diversity, Compassion, Accountability, Excellence, Integrity, and Empowerment and have a desire to provide the very best service in all that you do. In addition to this you will have:

- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users with passion and patience.
- Excellent customer service skills with a passion for helping others.
- Practical experience providing IT support and assistance in a multi-site organisation
- Experience working with printers, MFD and the setup and support of these technologies is desirable, as is experience with Office 365, Microsoft Office product and SharePoint.
- Strong attention to detail is essential as is a sense of urgency and ability to work to deadlines and finish tasks in a timely manner.
- A current driver’s licence and car is required.

**_ Who are we?_**

We are a rapidly growing national residential aged care provider, with over 30 years’ experience in providing quality individualised care to ageing residents. But we are also so much more As a collective team, we work hard every day to create a home away from home for our residents, their loved ones, and our staff. Our residents sit at the heart of everything we do, and we know without a doubt that happy staff equal happy residents We do whatever we can to help our team feel pumped to come to work, happy once they get there and fulfilled by the work they do and the people they are around each day.

Want to know before applying? Call Teri on 07 5667 0815

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