Aps3 Participant Support Officer

4 days ago

Melbourne Northern Suburbs, Australia HAYS Full time

Provide outstanding support to Service Delivery Mangers, Participants and Stakeholders.

**Your new company**

Operating from Preston, this organisation is currently seeking a Participant Support Officer to join their Team in a full-time capacity, in a 12 month contract. This reputable government organisation aims to support individuals, families and carers exposed and dealing with disabilities throughout the region. They strive to support individuals, families and carers at the highest level through their professionalism and dedication.

**Your new role**

The PSO's primary role is to provide outstanding support to Service Delivery Mangers, Participants and other internal and external stakeholders. You will also be required to:

- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.

**What you'll need to succeed**

To be successful in obtaining this opportunity, you will have a willingness to learn, a proven work ethic and experience as an Administrator. You will also need:

- Experience in providing high-quality administrative support.
- Excellent organisational skills and the ability to manage multiple tasks and priorities.
- Strong communication skills and the ability to build relationships with stakeholders.
- You MUST hold Australian Citizenship.

You must be available to work: Monday-Friday, full-time in office

**What you'll get in return**

You will be part of a vibrant team within a large, leading organisation who strive for success. You will be paid an hourly rate and will enjoy an exciting and supportive environment with a team of hard-working, ambitious and like-minded individuals. You will be matched with modern tools and technology to complete your job to a high standard.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Shannon Seers

03 9946 3560

2856195

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