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Residential Support Officer

3 weeks ago

Melbourne Northern Suburbs, Australia G4S Full time

**What G4S can offer you**
- 5 weeks of annual leave + 12-hour shifts, with more days off between shifts.
- Free onsite parking available for all staff.
- A complimentary cooked meal each shift, with onsite catering and snacks.
- Upskill with comprehensive in-house training provided.
- Join a genuine market leader in security - we're the largest integrated security company worldwide, operating in 90 countries globally.

**About the role and team**

G4S provides front-of-house security services at Maribyrnong Community Residential Facility, which is an adaptable model of transitional accommodation for men recently released from custody. This allows them a safe place to live and reintegrate into our communities.

We are seeking a bubbly and personable Residential Security Officer to join our team, which includes a Centre Manager, Team Leaders, and other Residential Support Officers. In the role, you will have varied days or nights where you will spend two hours at different security posts throughout your shift. These duties include:

- Managing reception, including meeting and greeting any staff or residents, checking bags, and checking people in and out of the facility.
- Operation of the gatehouse area and managing the sallyport, including checking deliveries and packages before they're admitted into the site.
- Distribution of security equipment such as radios and duress alarms to staff.
- Assisting our onsite chef with facilitating lunch times for residents.
- Control room monitoring, including managing several cameras and fire alarms, and troubleshooting when required.
- Doing the community walk, which involves walking the perimeter of the site, walking through each of the residential areas, greeting residents, and assisting residents if they run out of items or they report something isn't working.

**About the roster and pay rates**
Our roster is a 24/7 rotating roster, issued at least 3-6 months in advance so you'll know when you'll be working. You will get a mix of week and weekend shifts, and a mix of day and night shifts. You will be working on an averaging roster undertaking 76 hours per fortnight. Shifts are 12 hours, and are either 06:30 - 18:30 OR 18:30 - 06:30.

Pay rates vary based on the hours you'll be working:

- Weekdays: $27.68 per hour
- Nights: $33.20 per hour
- Saturdays: $41.50 per hour
- Sundays: $55.34 per hour

**What we're looking for**
- Holder of a current Victorian Security Licence
- Ability to work on a 24/7 rotating roster
- Professional with a very high level of presentation and customer service
- Basic computer skills

**The recruitment process**
- Shortlisted applicants will receive a 10-minute phone call from our Talent Advisor - to learn more about the role.
- The next step is a 30-minute onsite interview at the facility to meet the Centre Manager and Team Leader.
- Background checks - including a national police check, reference checks, and a medical assessment.

**About G4S Australia and New Zealand**

G4S, An Allied Universal(R) Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.