Large Commercial Collections Consultant

15 hours ago

Melbourne, Australia AGL Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role

This role is responsible to achieve AGL’s strategic targets primarily focused on maximizing AGL’s cash flow and

minimising Bad Debt, in conjunction with maintaining a healthy Customer experience.

What you’ll be doing:
- Ownership and accountability for the debt position of customers reporting within their debt portfolio- Strong commercial decision making around risk -v
- revenue/retention- Sound commercial risk analysis of assigned debtor portfolio- Pro-active engagement of Key Stakeholders to maximise returns- Exceptional Customer Service (Internal and External) with Financial objectives in mind- Holding internal and external stakeholders accountable- Completing complex reconciliations across customers with ‘many to 1’ set up(s)- Initial and proactive management of complex cash lock up disputes- Robust reporting to target bang for buck, and complete trend analysis- Detailed monthly presentations to Sales, the credit team and other ad hoc presentations

About You

Great opportunity for a Large Commercial Collections Consultant to further their career in the Energy Market sector.

What you’ll bring to the table:
- Proven assertive and negotiation skills- Proven interpersonal skills with high quality written and verbal communication skills- Attention to detail- Self-managing, pro-active, good Time Management skills- Sound conflict resolution skills- Goal orientated- Strong Risk Analysis skills leading to sound decision making- Strong and proven strategic and conceptual skills- Intermediate Excel skills- Strong presentation skills with clear concise communication- Good PowerPoint skills- SAP experience preferred

Please note - unsolicited resumes from agencies will not be accepted by AGL.

LI-Hybrid

COVID-19 Vaccination Policy

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
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