Commercial Claims Consultant

2 days ago


Melbourne City Centre, Australia HAYS Full time

Permanent Claims Consultant Opportunity with one of Australia's largest insurer

**Your new company**
A large insurance organisation with well-known and reputable brands are seeking Commercial Claims Consultants who share the same values in customer service to join their team

**Your new role**
- Based in Melbourne CBD
- 8 weeks training period Monday - Friday
- Full-time (38hrs), rotating roster between 7:15am -6pm
- Monday to Friday OR Tuesday to Saturday
- Processing claims from inbound customer calls
- Determine whether lodging a claim is required
- Liaise with internal and external parties to provide updates regarding customer claims
- Assist customers within the bound of company policies

**What you'll need to succeed**
To succeed in this position you will have previous customer service experience, well developed interpersonal and communication skills along with the ability to build rapport and establish relationships. Other key factors to your success include:

- Demonstrate sound computer and literacy skills
- Ability to prioritise and manage time effectively
- Previous experience in insurance is desirable but not essential
- All successful applicants will be required to clear a background check

The initial 8 week training period will consist of both Work from Home and in-office learning. To be able to work from home you will be required to have a designated work area and a fixed internet connection. Please note that all training will full time hours, Monday to Friday from 8:30am - 5:00pm.

**What you'll get in return**
You will be working as part of a vibrant and close-knit team that provides ongoing support and development opportunities. With the opportunity to work from home and the Melbourne CBD, you will also have access to various great staff benefits and the opportunity to make an impact and difference on customers in their time of need.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2734064


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