Service Leader

1 week ago

Adelaide, Australia Australian Red Cross Lifeblood Full time

Service Leader

**Date**:26 Aug 2025

**Search suburb or city**: Adelaide, SA, AU, 5000

**Company**:Australian Red Cross Lifeblood
- **Lead with purpose and make a real impact**:

- **Coach and support a team to thrive**:

- **$89,027 + Super + Salary Packing Benefits**

**Discover life-giving possibilities**

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

**About the role**

As a Service Leader in Lifeblood's National Contact Centre, you’ll be at the heart of creating great donor experiences. Leading a team of consultants, you’ll support them to deliver outstanding customer service across a range of channels.

You’ll guide your team through change, keep them motivated in a fast-paced environment, and use your coaching skills to help them succeed. With an eye on performance, you’ll use data and insights to drive continuous improvement, all while fostering a safe, supportive, and fun place to work.

**Sound interesting? Here’s what we’re looking for**:

- Proven experience leading teams in a contact centre environment.
- A passion for coaching, mentoring, and supporting professional development.
- Exemplary communication skills, both written and verbal, reflecting a high level of professionalism.
- A keen emphasis on achieving the team's operational outcomes through effective management of adherence, absence, and KPIs.
- Proficiency in information systems and familiarity with contact centre-related technology.
- Awareness and appreciation of regulatory obligations, including those from ACMA, privacy, and TGA.

**Benefits and Wellbeing**

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia's menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

- Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
- 14 weeks paid parental leave - no waiting period for either parent
- Ability to purchase additional annual leave
- Discounted private health cover with fantastic corporate benefit
- Discounted access to 1,430+ gyms & pools all over Australia
- Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
- Plus, many more

This opportunity offers a permanent full-time position with some flexibility for remote work, rotating between working from home and the National Contact Centre.

**Next steps**

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments during the recruitment process, please reach out to us.

  • Product Manager Assistant

    1 week ago

    Adelaide, South Australia Leader Computers Full time $60,000 - $90,000 per year

    About Us:Leader is Australia's largest Australian-owned PC Manufacturer and the country's fastest-growing IT Distributor, with revenues exceeding $600 million and a team of over 250 employees nationwide. As a national IT distributor, we have established headquarters in the heart of Adelaide CBD and possess warehouse, sales, service, and PC production...

  • Team Leader Ambulance Services

    6 days ago

    Adelaide, South Australia Royal Flying Doctor Service of Australia Full time $80,000 - $120,000 per year

    About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and...

  • Advertising Account Manager

    1 week ago

    Adelaide Hills, South Australia The Leader newspaper Full time $60,000 - $80,000 per year

    Seeking a new opportunity?Due to continued growth, The Leader currently has a position vacant within our Advertising Sales team.This is an exciting role where you will be part of a supportive and dynamic team, working from our Angaston-based office to sell and coordinate advertising space across The Leader in print and online, as well as within our...

  • Service Leader

    6 days ago

    Adelaide, South Australia Australian Red Cross Lifeblood Full time $90,000 - $120,000 per year

    Job description:Lead with purpose and make a real impactCoach and support a team to thrive$89,027 + Super + Salary Packing BenefitsDiscover life-giving possibilitiesLifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you...

  • Administration Team Leader

    2 weeks ago

    Greater Adelaide SA, Australia Royal Flying Doctor Service Full time

    **Administration Team Leader** - **Join Australia’s most reputable charity** - **Full time, Permanent position located in Adelaide** - **Free parking and salary packaging options available!** **About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)** We are trusted leaders in providing aeromedical and primary health care...

  • Team Leader Service Desk

    2 weeks ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 615089 **Location**: 5000 - ADELAIDE BC **Job status**: Ongoing **Eligibility**: Open to Everyone **ASO5 Team Leader Service Desk** **Snippet** An excellent, ongoing opportunity is now available to join SA Police as the Team Leader Service Desk within IS&T. **Your new company** SAPOL’s vision is to provide...

  • Food Services Team Leader

    2 weeks ago

    Adelaide, South Australia Helping Hand Full time $60,000 - $90,000 per year

    Work Type : Permanent Full Time There to care. Here for good. Aged care is so important. Some people forget that. You don't and neither do we. Because helping people is what we were born to do. We've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength. ...

  • Retail and B2B Customer Service Leader

    6 days ago

    Adelaide, South Australia TMH Safety & Environment Full time $90,000 - $120,000 per year

    Do you have the strategic mindset to drive growth and the leadership skills to inspire a high-performing customer service team?We are seeking an experienced and motivated Retail & B2B Customer Service Leader to join our team. This role is central to ensuring excellence in customer service, operational efficiency, and business growth. If you thrive in a...

  • Virtual Services Team Leader

    6 days ago

    Adelaide, Australia Workskil Australia Ltd Full time

    **Work a 9-day fortnight** **Make a genuine impact helping customers** **Salary Packaging options** **About the Role** This role will be responsible for managing a team of Virtual Employment Coaches and Virtual Customer Service Officers. The Virtual Services Team Leader will play a pivotal role to ensure the delivery of Workforce Australia Services for the...

  • Housekeeping Services Team Leader

    1 week ago

    Adelaide, South Australia UnitingSA Full time $60,000 - $90,000 per year

    Are you a hands-on hospitality professional with a passion for leading teams and delivering exceptional service? At UnitingSA, we are looking for a dynamic Housekeeping Services Team Leader to oversee and inspire our hotel services team, ensuring our aged care residents enjoy a clean, welcoming, and well-maintained environment every day.About the RoleAs our...