Service Leader

2 weeks ago

Adelaide, South Australia Australian Red Cross Lifeblood Full time $90,000 - $120,000 per year

Job description:

  • Lead with purpose and make a real impact
  • Coach and support a team to thrive
  • $89,027 + Super + Salary Packing Benefits

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

As a Service Leader in Lifeblood's National Contact Centre, you'll be at the heart of creating great donor experiences. Leading a team of consultants, you'll support them to deliver outstanding customer service across a range of channels.

You'll guide your team through change, keep them motivated in a fast-paced environment, and use your coaching skills to help them succeed. With an eye on performance, you'll use data and insights to drive continuous improvement, all while fostering a safe, supportive, and fun place to work.

Sound interesting? Here's what we're looking for:

  • Proven experience leading teams in a contact centre environment.
  • A passion for coaching, mentoring, and supporting professional development.
  • Exemplary communication skills, both written and verbal, reflecting a high level of professionalism.
  • A keen emphasis on achieving the team's operational outcomes through effective management of adherence, absence, and KPIs.
  • Proficiency in information systems and familiarity with contact centre-related technology.
  • Awareness and appreciation of regulatory obligations, including those from ACMA, privacy, and TGA.

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia's menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

  • Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
  • 14 weeks paid parental leave - no waiting period for either parent
  • Ability to purchase additional annual leave
  • Discounted private health cover with fantastic corporate benefit
  • Discounted access to 1,430+ gyms & pools all over Australia
  • Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
  • Plus, many more

This opportunity offers a permanent full-time position with some flexibility for remote work, rotating between working from home and the National Contact Centre.

Excited about this opportunity? Apply now

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you'll be required to complete a few background checks and we'll help you through this process.

If you require any adjustments during the recruitment process, please reach out to us.

For further details on this position, please contact Ness on

**Please note we cannot accept applications sent directly to this email please use the online portal to apply

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