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Retail and B2B Customer Service Leader

2 weeks ago

Adelaide, South Australia TMH Safety & Environment Full time $90,000 - $120,000 per year

Do you have the strategic mindset to drive growth and the leadership skills to inspire a high-performing customer service team?

We are seeking an experienced and motivated Retail & B2B Customer Service Leader to join our team. This role is central to ensuring excellence in customer service, operational efficiency, and business growth. If you thrive in a dynamic environment, excel at building relationships, and have a passion for developing people, this is your opportunity to make a lasting impact.

About the Role

As the Retail & B2B Customer Service Leader, you will:

  • Lead and mentor a customer service team across retail and business channels.
  • Develop and implement strategies to improve service quality, efficiency, and customer loyalty.
  • Act as the primary point of escalation for customer concerns and deliver effective solutions.
  • Manage operational processes including order management, stock control, supplier coordination, and embroidery.
  • Drive performance metrics, reporting, and continuous improvement initiatives.
About You

You are a proven leader with:

  • Experience in retail and/or B2B customer service leadership roles.
  • Excellent communication and resolution skills.
  • Strategic thinking and strong commercial acumen.
  • A passion for growing and developing both yourself and others.
  • A track record of building loyal customer relationships.
  • The ability to balance people leadership with hands-on operational management.
Why Join Us?
  • Lead a critical business function with real impact on growth and customer success.
  • Work in a supportive and collaborative team environment.
  • Opportunities for personal and professional development.
  • Competitive salary and benefits package.
  • Be part of a company that values innovation, service excellence, and people development.

How to Apply

If you are a customer-focused leader ready to take the next step in your career, we'd love to hear from you Please submit your resume and a cover letter outlining your experience and achievements in customer service leadership to