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Team Leader Service Desk

2 weeks ago

Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

**South Australia Police**
**Job reference**: 615089
**Location**: 5000 - ADELAIDE BC
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**ASO5 Team Leader Service Desk**

**Snippet**

An excellent, ongoing opportunity is now available to join SA Police as the Team Leader Service Desk within IS&T.

**Your new company**

SAPOL’s vision is to provide a visible, responsive police service for all South Australians. All SAPOL employees are guided by Our Values of Service, Integrity, Courage, Leadership, Collaboration and Respect. SAPOL is an organisation with a proud history and an exciting vision for the future.

**Your new role**

Working within IS&T, Customer Service Branch - Operational Services stream and reporting to the Branch Manager, you will be responsible for ensuring a customer-focused Service Desk, aiding end users in technology use, and collaborate with other managers to ensure the availability and quality of IS&T services to SAPOL.

This unique role seeks a proactive, energetic leader focused on people care, customer care and service management. Managing a team of 8 in a complex environment, you will contribute to supporting significant programmes, reviewing data and processes, making recommendation to help improve quality and efficiency, train and upskill staff as required and motivate the team. Experience and knowledge of mobile devices, M365, SharePoint and/or OneDrive would be advantageous.

**What you’ll need to succeed**
- Ability to manage a customer service function focused on resolution of customer issues
- Knowledge of current technology required to undertake modern policing activities
- Analytical and conceptual thinking skills and an ability to gather and interpret information
- Capability in identify needs, develop strategies, and deliver quality services
- Understanding and practical experience managing in a SDLC, ITSM and ITIL environment
- Strong communication skills; able to explain tech solutions, build rapport, and persuade effectively
- Demonstrated leadership and management skills with the ability to manage a team of staff, determine priorities, set goals and achieve agreed outcomes

**Salary**

AS05 $85,790 - $95,413 per annum plus super.

Special Conditions please refer to the attached Position Information Document.

**Benefits**

This is a great opportunity to join a large SA Government department that is going through a transformational change period and investing in ICT as a driver of business excellence. Work from home flexibility is available.

**What you need to do now**
- South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._
- Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply._
- The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians._

**Applications close**: 02/10/2024 5:00 PM