Virtual Services Team Leader

1 week ago

Adelaide, Australia Workskil Australia Ltd Full time

**Work a 9-day fortnight**
**Make a genuine impact helping customers**
**Salary Packaging options**

**About the Role**

This role will be responsible for managing a team of Virtual Employment Coaches and Virtual Customer Service Officers. The Virtual Services Team Leader will play a pivotal role to ensure the delivery of Workforce Australia Services for the relevant Employment Regions remains compliant with Deed requirements and achieve performance measures.

**This position is being offered on a full-time, ongoing basis and will work virtually from home upon an approved working from home assessment.**

**About You**

To be successful in the role you will be able to demonstrate:

- Experience in a management or leadership roles;
- Ability to manage workday autonomously, ability to manage day to day tasks;
- Ability to troubleshoot IT issues in consultation with the IT department;
- Proven ability to interpret reports and use data to identify quality, performance and compliance issues;
- Cultural competency in engaging with Aboriginal and Torres Strait Islander and CALD/Refugee Participants, Employers and other Stakeholders;
- High level of interpersonal skills and ability to develop effective relationships with a diverse range of participants, employers, stakeholders and staff; and
- Ability to use the Microsoft Office suite (Word, Excel and PowerPoint) and ability to type (minimum 30 words per minute).

You will also be required to:

- Hold a current driver’s licence and willingness to travel as required;
- Have a minimum Certificate IV in Employment Services or Career Development;
- At least three years working in Employment Services; and
- Understand the local labour market and needs of employers.

**The Application Process**

If you progress through our screening process, there are a few other requirements which we’ll need for you to obtain as follows (at Workskil Australia’s cost):

- National Police Clearance
- Working Rights Check

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