Call Center Agent

1 day ago

Sydney, Australia SGF Global Full time

We are looking for experienced Call Center Agents with a minimum of 1 year of contact center experience and high school degree and higher.

**Qualifications and Skills**:

- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers

**Experience**:

- Call Center: 1 year (preferred)

Work Location: In person

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