Technical Call Center Specialist

6 days ago

Sydney, Australia Technogym Full time

Our Company

Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.

At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world

About the Role

If you thrive to work in the Services field and you are obsessed with care client, consumer, and user satisfaction, this is the position for you One of Technogym’s goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere.

We are looking for an energetic and results-driven Technical Call Center Specialist who will be responsible for recording, administering, and managing incoming customer issues, queries, and complaints, striving for customer satisfaction at all times through professional expertise.

This role plays a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

**Responsibilities**:
Handle support requests originating from clients and transfer of the resultant parts order to the back office
Guarantee customer satisfaction by professional technical assistance standards related to costs, service quality and quickness
Guarantee product data collection from the market
Manage the collection feedback data related to the products
Proactively support CATs in order to keep support costs down
Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints
Act as first-line troubleshooting and timely escalation to meet customer SLA’s
Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA’s
Maintain data accuracy within the working systems at all times

**Requirements**:
1-3 years experience in a call center environment or in a customer service support role
Strong phone and verbal communication skills along with active listening
Knowledge of customer service practices and principles
Familiarity with CRM systems
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile

Technogym is an Equal Opportunity Employer

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

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