Technical Call Center Specialist
2 days ago
Our Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000. At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world About the Role If you thrive to work in the Services field and you are obsessed with care client, consumer, and user satisfaction, this is the position for you One of Technogym’s goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere. We are looking for an energetic and results-driven Technical Call Center Specialist who will be responsible for recording, administering, and managing incoming customer issues, queries, and complaints, striving for customer satisfaction at all times through professional expertise. This role plays a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'. **Responsibilities**: Handle support requests originating from clients and transfer of the resultant parts order to the back office Guarantee customer satisfaction by professional technical assistance standards related to costs, service quality and quickness Guarantee product data collection from the market Manage the collection feedback data related to the products Proactively support CATs in order to keep support costs down Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints Act as first-line troubleshooting and timely escalation to meet customer SLA’s Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA’s Maintain data accuracy within the working systems at all times **Requirements**: 1-3 years experience in a call center environment or in a customer service support role Strong phone and verbal communication skills along with active listening Knowledge of customer service practices and principles Familiarity with CRM systems Customer focus and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile Technogym is an Equal Opportunity Employer Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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Technical Call Center Specialist
2 weeks ago
Sydney, Australia Technogym Full timeTechnical Call Center Specialist **Location**:Sydney, NSW, AU**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive...
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Medical Call Center Representative
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Sydney, Australia Amazon Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
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Sydney, New South Wales, Australia Amazon Full time $90,000 - $120,000 per yearAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
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Data Center Technical Operations Engineer
2 weeks ago
Sydney, New South Wales, Australia Amazon Full time $90,000 - $120,000 per yearDESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...
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Sydney, Australia Amazon Corporate Services Pty Ltd Full time3+ years of technical infrastructure management experience - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Experience with varying scenarios of infrastructure builds AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global...
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Data Center Technical Operations Engineer
2 weeks ago
Sydney, New South Wales, Australia Amazon Full time $80,000 - $120,000 per yearAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
