Call Centre Agent

7 days ago

Sydney, Australia Lotus People Full time

Start immediately Exciting 3 month temporary position with potential to extend
- Provide valuable support to customers in this fast paced, call centre role
- Sydney CBD offices, with opportunity to work from home 3 days a week
- $35- $37 per hour + super depending on experience, full time hours

**ABOUT THE COMPANY**

Lotus People are delighted to be partnering with this professional organisation that provides vital dispute resolution services within its industry. This company collaborates with governmental and regulatory bodies to keep them informed of industry developments and concerns. You will be joining a supportive team who are committed to creating a positive and supportive work environment.

**ABOUT THE ROLE**

***
This is a fantastic opportunity for an experienced Call Centre Agent to join a supportive, values based team who are passionate about providing support to its customers. In this fast paced call centre role, you will be responsible for responding to incoming calls, accurately noting communications and providing a positive experience for customers. This is a 3 month temporary role starting immediately with potential to extend. This is a great opportunity to secure immediate employment and hit the ground running

**DUTIES**
- Respond to incoming customer enquiries, demonstrating a high level of attentiveness and care
- Identify and record key issues and information in the system
- Provide exceptional customer service by actively listening to customers and passing on their queries to the appropriate department for resolution
- Manage customer expectations by providing clear and transparent information
- Demonstrate accuracy and efficiency in inputting data into the management system

**SKILLS & EXPERIENCE**

***
To be successful in this role you will have prior experience working in a contact centre environment providing exceptional service to customers. You will have excellent communication skills, ability to have meaningful conversations with customers and a high level of accuracy with data entry and note taking. You will be experienced in using a range of software and able to pick up new systems quickly.
- Previous experience working in a contact centre environment
- Strong communication skills, both verbal and written
- Ability to work in a fast paced environment
- Ability to identify potential risks and escalate to the relevant department
- Ability to pick up new software and systems

**HOW TO APPLY

  • Call Centre Agent

    7 days ago

    Sydney, Australia Employ Full time

    12 month FTC - $75k including Super - Monday to Friday Our client is a small NFP Super Fund that has been serving its industry-based members for over 30 years. This Sydney-based fund is seeking to recruit an experienced call centre agent to join their team. - Working within a small contact centre - 12 month fixed term contract - Based in Chullora office (No...

  • Call Centre Reservations Agent

    1 day ago

    Sydney, Australia Collette Full time

    **Collette is seeking Call Centre Reservations Agents to join our Australia Team. This is remote role within all Australia States.** **ABOUT COLLETTE: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when...

  • Call Centre Officer

    1 week ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their 24/hour team based within Sydney's Eastern suburbs. Your role will be to provide an exceptional customer service experience. **PERSOLKELLY** brings together the legacy and experience of four organisations that shaped the staffing landscape...

  • Call Centre Trainer and Team Leader

    1 day ago

    Sydney, Australia Forrest Marketing Group Full time

    Forrest Marketing Group are looking for an experienced Call Centre Trainer and Team Leader to look manage our growing call centre team. WHO ARE WE? We are Forrest Marketing Group and we partner with small and large Australian and multinational companies by supporting their sales and marketing teams by generating sales leads. We are an industry leader and...

  • Call Centre Operator

    5 days ago

    North Sydney, Australia Timezone Full time

    Who is TEEG? TEEG (The Entertainment & Education Group) is one of the world’s largest entertainment brands and includes our brands Kingpin, Zone Bowling & Timezone. Worldwide we have over 300 entertainment venues; all devoted to creating remarkable experiences for our guests! Our Support Office is based in North Sydney and is a creative, collaborative &...

  • Quality Assurance Banking Call Centre

    7 days ago

    Sydney, Australia Employ Full time

    Hybrid role - office is based in Rhodes - Temp to perm opportunity - paying $32.05 per hour + super - Call monitoring and coachinf experience required A leading national mortgage provider is seeking an experienced QA person to work with their national call centre, providing coaching, feedback and ensuring all calls managed, meet the compliance...

  • Call Centre Agent

    2 weeks ago

    Sydney, Australia Rural Freight Connections Full time

    **Responsibilities**: - Answer incoming calls and respond to customer inquiries - Make outbound calls to potential customers - Provide information about products or services - Upsell products and services to increase revenue - Conduct data entry tasks accurately **Requirements**: - Proficient in English; bilingual in Spanish is a plus - Excellent...

  • All-round Contact Centre Agent

    2 weeks ago

    North Sydney, Australia McCorkell Group Pty. Ltd. Full time

    **All-Round Contact Centre Agent** We are looking for a motivated and adaptable **All-Round Contact Centre Agent** to join our team in North Sydney. Our company specializes in providing innovative marketing solutions across various industries, and we need someone who can excel in diverse campaigns and adapt to changing client needs. In this role, you will...

  • All-round Contact Centre Agent

    2 weeks ago

    North Sydney, Australia McCorkell Group Pty. Ltd. Full time

    **All-Round Contact Centre Agent** We are looking for a motivated and adaptable **All-Round Contact Centre Agent** to join our team in North Sydney. Our company specializes in providing innovative marketing solutions across various industries, and we need someone who can excel in diverse campaigns and adapt to changing client needs. In this role, you will...

  • Triple 000 Emergency Call Center Agents

    2 days ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their 24/7 team based within Sydney's Eastern suburbs. Your role will be to provide an exceptional customer service experience. This is a high volume and fast paced role in which you are required to provide accurate connections to Police, Fire and...