Triple 000 Emergency Call Center Agents

4 days ago

Sydney, Australia PERSOLKELLY Full time

PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their 24/7 team based within Sydney's Eastern suburbs. Your role will be to provide an exceptional customer service experience. This is a high volume and fast paced role in which you are required to provide accurate connections to Police, Fire and Ambulance dispatchers across the country at the request of the customer. You will be required to follow strict protocols and procedure to ensure every call is taken quickly, efficiently, and correctly. Calls are KPI measured and high-quality service must be provided on every call. We are looking to hire multiple Team members who are available to do rostered shifts including weekends. You could be rostered to start shift as early as 5am but also as late as 10pm. Most shifts are 8h with 30 min lunch break. These roles will start across multiple dates in September.

**PERSOLKELLY** brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

**ABOUT THE ROLE**

PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their 24/hour team based within Sydney's Eastern suburbs. Your role will be to provide an exceptional customer service experience.

This is a high volume and fast paced role in which you are required to provide accurate connections to Police, Fire and Ambulance dispatchers across the country at the request of the customer. You will be required to follow strict protocols and procedure to ensure every call is taken quickly, efficiently, and correctly. Calls are KPI measured and high-quality service must be provided on every call.

We are looking to hire multiple Team members who are available to do rostered shifts including weekends. You could be rostered to start shift as early as 5am but also as late as 10pm. Most shifts are 8h with 30 min lunch break.

These roles will start across multiple dates in September.

**WHAT YOU WILL DO**
- Answering calls from all over Australia
- Efficiently connecting all emergency calls to Police, Fire or Ambulance dispatchers
- Provide consistent and high-quality service
- Ensuring customers are treated with an empathetic approach

**WHAT YOU NEED TO HAVE**
- Previous customer service experience ideally within a contact centre or face to face environment.
- Strong problem-solving skills
- A positive and resilient outlook
- Excellent verbal and written communication skills
- A stable working history
- A "Can Do" attitude

**HOW TO APPLY**

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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