Medical Call Center Representative

3 weeks ago

Sydney, New South Wales, Australia Info Resume Edge Full time
Job Summary:

We are looking for a dedicated and empathetic Medical Call Center Representative to join our healthcare team. The successful candidate will be the first point of contact for patients and clients, handling inbound and outbound calls, scheduling appointments, providing information about medical services, and ensuring a high level of patient care and satisfaction.

Key Responsibilities:

  • Answer incoming calls promptly and courteously, addressing patient inquiries and concerns.

  • Schedule, reschedule, and cancel patient appointments in the medical system accurately.

  • Provide patients with information about services, procedures, and doctor availability.

  • Verify and update patient information in the system.

  • Handle outbound calls for appointment reminders, follow-ups, and patient surveys.

  • Maintain confidentiality of patient information in accordance with HIPAA or relevant privacy standards.

  • Transfer calls to the appropriate department or escalate issues when necessary.

  • Maintain detailed and accurate call logs and patient records.

  • Work collaboratively with medical staff and other departments to ensure smooth operations.

  • Meet daily call targets and quality standards set by the call center supervisor.

Requirements:

  • High school diploma or equivalent; a diploma or certification in healthcare administration is a plus.

  • Prior experience in a medical call center, hospital front desk, or customer service role is preferred.

  • Excellent communication skills in [specify required languages, e.g., English, Arabic, Urdu, etc.].

  • Good knowledge of medical terminology is an advantage.

  • Strong computer skills; experience with medical scheduling software or CRM systems is a plus.

  • Ability to multitask in a fast-paced environment.

  • Empathetic, patient-focused, and professional demeanor.

  • Flexibility to work in shifts, weekends, or holidays if required.

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