End User Support Analyst

**Work options**: Hybrid
- Join our high-performing IT&DE support team and help shape the future of our digital workplace
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- Customer facing role (onsite 4 days per week) at DuluxGroup Head Office in Clayton, VIC

**Our Company**

We help our consumers to imagine and create better places and spaces in which to live and work. DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes. Today, DuluxGroup is a leading marketer and manufacturer of premium branded products that protect, maintain and enhance the spaces and places in which we live and work. Our people and values are the key reason to our continued success - we now have over 8000 employees globally.

Our IT & Digital Enablement function is key to driving future growth and success. We have over 150 people across a range of specialist functions that ensures we continue to innovate and work effectively in all areas of the business.

**Your Role**

As an End User Support Analyst, you’ll be at the forefront of delivering remote and onsite IT services that empower our teams across Australia. You’ll manage and support a wide range of devices and platforms, ensuring seamless operations and top-tier customer satisfaction.

You will work as part of a technical team to ensure the successful delivery of End User computing and mobility services within existing service level agreements (SLA's). You will ensure incidents, service requests and projects are managed to a high standard. Your professionalism, pragmatic and strategic approach will drive and ensures excellence in IT support services, documentation, team performance and continuous improvement.

**Key Responsibilities**
- Provide expert support for end users computing, mobility, technologies, and devices services
- Ensure EUC and mobility devices meet security and compliance standards
- Actively engage in all service management processes
- Provide support and maintenance to other workplace services and printers
- Deliver software deployments, patch management, and health checks
- Manage devices including Windows, Android, iOS, Office 365, and Teams Rooms
- Ability to travel Interstate and to regional Melbourne locations, as required

**Benefits**
- Stay active anytime, anywhere through our partnership with Fitness Passport and get unlimited, discounted access for you and your family to a wide range of gyms and pools across Australia
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Skills & Experience**
- 3+ years’ experience supporting and managing End User computing devices, mobiles and printers
- Platforms administration experience (Active Directory, Azure/Entra, Intune/MEM)
- Strong knowledge of Windows 10/11, Android, iOS, and Office 365
- ITIL Certification and Powershell/MSGraph Scripting is advantageous
- Excellent problem-solving and stakeholder management skills
- A proactive, customer-focused attitude with outstanding communication abilities

**We Value Potential and Passion**

**Imagine a better place**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

**How to apply**

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