Is Service Support Analyst

6 days ago

Clayton, Australia William Adams Full time

**Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?**

Right now, at William Adams **Clayton**, we may have the role for you

This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania.

Our IS Support team require a new team member, who can bring at least 2 years of Level 2 Helpdesk/Support Service Analyst experience.

**ABOUT THE ROLE**

Reporting directly to the IS Service Desk Manager, you will play a pivotal role as part of a small, fun and dedicated team of IS professionals. Bring your engaging personality, enthusiastic approach and customer service brilliance with the ability to manage multiple requests with varying priorities, within agreed time frames.

**Your key responsibilities will include the following**:

- Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
- Performing user account creation and maintaining appropriate user access to the various IS systems
- Ensure adherence to William Adams IS policies and procedures
- Assist with installations, configurations and maintenance of IT hardware ie, laptops, desktops, monitors, iPhones, printers and other devices as required
- Assign and maintain IS assets to staff and making sure assets are recorded in Asset database system
- Be actively engaged in continuous improvement of systems and processes

**ABOUT YOU**

**To be considered for this role you will have the following skills, experience & attributes**:

- Be reactive to employee needs
- An engaging and professional communication style
- Good time management, multitasking and organisation ability
- Previous Level 2 support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365 etc

We will provide you with flexibility, ongoing training and development, a welcoming and supportive team environment and the opportunity to travel within Victoria and Tasmania. You will also be rewarded with a great range of discounts, benefits, and recognition for great work.

You will be surrounded by like-minded professionals that are passionate about William Adams values:
**Integrity - The Power of Honesty**
**Excellence - The Power of Quality**
**Teamwork - The Power of Working Together**
**Commitment - The Power of Responsibility**
**Sustainability - The Power of Endurance**

To further discuss this opportunity, please call Katie on 03 9566 0691.

*** Applications close 12th April

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