Customer Service Representative

**About Smart User**:
Founded in 2012, Smart User is the leading renewables and energy solutions business in Australia based in Victoria. Helping over 300,000 households of its customers to decarbonize and reduce their environmental footprint.

At Smart User, we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. A challenging career. An exciting industry. And the support to grow and explore your potential.

Smart User. Innovation Energy Solutions.
For more information contact:
Eugene Wong - 0415 156 925

**The Role**:
Due to the rapid expansion of the company, As a Customer Service Administrator - Scheduler, you play a key role in supporting our clients by managing and coordinating existing energy-saving programs backed by the Victorian government.

This is a great opportunity to gain invaluable career development and will allow you to utilize and develop your customer service skills as well as troubleshooting and problem-solving skills.

**Is this for you?**
- To be considered for this high profile customer facing role you will have or be able to demonstrate:
Excellent time management, problem-solving, and customer service skills
- Keeping the customer at the center of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer issues, and managing exception cases or complaints effectively
- Accept inquiries escalated from the Resolution and Inbound Sales teams for residential customers (lengthy or more complex issues) to work the inquiry through to resolution and avoid further escalation

**A great team to join**

It's an exciting time to join Smart User. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and our people.

We are looking for someone ready to hit the ground running and take on this role with all the challenges that come with it.

**Your daily responsibilities include, but are not limited to**:

- Independently take carriage of client matters from beginning to end
- Coordination of Outbound and Inbound Inquiries
- Provide advice regarding energy-saving product matters
- Scheduling & coordinating appointments with technicians to handle
- Perform high-volume consultation which involves advising energy-saving strategies and opportunities
- Keeping up to date regarding any matters relating to the Victorian energy saving program.
- Reporting any work concerns and queries to the supervisor
- Responding to and resolving client matters & managing difficult cases or complaints effectively
- Documentation of all relevant information on the CRM to provide clear instruction for installers

**Company Requirements**
- Able to think pragmatically, suggest practical solutions to manage and mitigate
- Successful applicants must have excellent interpersonal, verbal, and written communication skills with a proven ability to build long-term relationships with clients
- Have strong organizational skills and the ability to manage files in a high-volume, fast-paced environment
- Have impressive telephone manner, well-spoken, exceptional interpersonal skills
- Be inclined to the opportunity to learn and upskill
- The ability to complete your tasks as an individual as well as working as a team
- Australian Working Rights

**What's in it for you?**

Smart User offers the following to our team members:

- Free product sales
- Entry-Level Positions
- Full-time stable position
- Warm outbound calls
- Base salary and uncapped commission structure
- Team social gatherings, our team likes to have some fun
- A friendly, supportive environment where you can enjoy going to work each day.
- Regular Team Bonding sessions (food)
- Access to ample car space
- The opportunity to upskill and develop your career
- Employee discounts

**Career Opportunities**
- Team Leader
- Assistant Manager
- Project Manager
- Operation Manager
- State Operation Manager

**How to Apply**

For further information please find the attached link below:
**Job Types**: Full-time, Permanent, Apprenticeship, Graduate

**Salary**: $45,000.00 - $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift

Supplementary Pay:

- Bonus
- Commission
- Performance bonus

Work Authorisation:

- Australia (required)