Is Service Support Analyst

7 days ago

Clayton, Australia William Adams Full time

**Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?**

Right now, at William Adams **Clayton**, we may have the role for you

This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania.

Our IS Support team require a new team member, who can bring at least 2 years of Level 2 Helpdesk/Support Service Analyst experience.

**ABOUT THE ROLE**

Reporting directly to the IS Service Desk Manager, you will play a pivotal role as part of a small, fun and dedicated team of IS professionals. Bring your engaging personality, enthusiastic approach and customer service brilliance with the ability to manage multiple requests with varying priorities, within agreed time frames.

**Your key responsibilities will include the following**:

- Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
- Performing user account creation and maintaining appropriate user access to the various IS systems
- Ensure adherence to William Adams IS policies and procedures
- Assist with installations, configurations and maintenance of IT hardware ie, laptops, desktops, monitors, iPhones, printers and other devices as required
- Assign and maintain IS assets to staff and making sure assets are recorded in Asset database system
- Be actively engaged in continuous improvement of systems and processes

**ABOUT YOU**

**You will ideally have the following skills, experience & attributes**:

- Be reactive to employee needs
- An engaging and professional communication style
- Good time management, multitasking and organisation ability
- Previous Level 2 support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365 etc

**Why wo**rk with us?**

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

To further discuss this opportunity, please call David on 03 9566 0691.

  • Is Service Support Analyst

    5 days ago

    Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...

  • Is Service Support Analyst

    2 weeks ago

    Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...

  • Is Service Support Analyst

    2 weeks ago

    Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Service Analyst, with 3+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania. **ABOUT...

  • Is Service Support Analyst

    24 hours ago

    Clayton, Australia William Adams Full time

    Are you an experienced Level 2 Helpdesk/Support Service Analyst, with 3+ years of experience, looking for a new challenge and job stability? Right now, at William Adams Clayton, we may have the role for you! This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania. Some travel will be...

  • Service Desk Analyst

    2 weeks ago

    Clayton, Australia DuluxGroup Full time

    **Work options**: Hybrid - Generous employee product discounts - Competitive salary package with performance-based incentive - Autonomous role with support from a collaborative team and leaders **About the role** We're looking for a Service Desk Analyst who is passionate about helping the business win. As a member of our team, you'll have the ownership and...

  • Service Desk Analyst

    53 minutes ago

    Clayton, Australia DuluxGroup Full time

    Grow your skills & knowledge with a reputable brand in our fast paced industry - ServiceNow and ITIL experts wanted! - Flexible and positive work environment, great work/life balance **About the role** As a Service Desk Analyst, you will actively contribute to the Service Desk team in a positive manner ensuring the delivery of IT services within existing...

  • Security Analyst

    2 weeks ago

    Clayton, Australia Monash Health Full time

    Reference Number - 59592 - Employment Type - Full Time Ongoing - Entity - Monash Health - Department - Information Security - Location - Monash Medical Centre Clayton - Position Summary - Full Time Ongoing position within the Digital Health Division - Ensure that ICT security aligns with business risks and security policy - Proactive management of...

  • Data Analyst

    7 days ago

    Clayton, Australia Monash University Full time

    **The Opportunity** Join the Monash University Accident Research Centre (MUARC) as a Data Analyst to and work closely with our Victorian Injury Surveillance Unit (VISU) and Injury Analysis and Data teams. In this role you will support the collection and management of data and undertake statistical analysis of injury surveillance data as well as safety data...

  • Solution Analyst

    54 minutes ago

    Clayton, Australia Monash Health Full time

    Reference Number - 57971 - Employment Type - Full Time Ongoing - Entity - Monash Health - Department - EMR & Informatics Program - Location - Monash Medical Centre Clayton - Position Summary - Develop and implement digital healthcare projects - Full time ongoing position - Based at Monash Medical Centre with hybrid model working arrangements The Solution...

  • End User Support Analyst

    5 days ago

    Clayton, Australia DuluxGroup Full time

    **Work options**: Hybrid - Join our high-performing IT&DE support team and help shape the future of our digital workplace - Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth - Customer facing role (onsite 4 days per week) at DuluxGroup Head Office in Clayton, VIC **Our Company** We help our consumers...