Is Service Support Analyst

5 days ago

Clayton, Australia William Adams Full time

**Are you an experienced Level 2 Helpdesk / Support Service Analyst, with 3+ years of experience, looking for a new challenge and job stability?**

Right now, at William Adams **Clayton**, we may have the role for you

This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania.

**ABOUT THE ROLE**

Reporting directly to the IS Service Desk Manager, you will play a pivotal role as part of a small and dedicated team of IT professionals.

**Your key responsibilities will include the following**:

- Ensure all tickets and service requests logged, diagnosed, prioritised and actioned in a timely manner
- Confident communication with staff, keeping them informed of progress
- Performing user account creation and maintaining appropriate user access to the various IS systems
- Assist with installations, configurations and maintenance of IT hardware i.e. laptops, desktops, monitors, iPhones, printers and other devices
- Assign and maintain IS assets to staff and record in Asset database system
- Be actively engaged in continuous improvement of systems and processes

**ABOUT YOU**

You will bring your enthusiastic approach and customer service brilliance, along with your multi tasking ability to this busy role.

**To be considered, you will have the following skills, experience & attributes**:

- Be reactive to user needs
- Excellent verbal and written communication ability
- Good time management, multitasking and organisation ability
- Previous Level 2 support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365 etc

We will provide you with flexibility, ongoing training and development, a welcoming and supportive team environment and the opportunity to travel within Victoria and Tasmania.

You will be surrounded by like-minded professionals that are passionate about William Adams values:
**Integrity - The Power of Honesty**
**Excellence - The Power of Quality**
**Teamwork - The Power of Working Together**
**Commitment - The Power of Responsibility**
**Sustainability - The Power of Endurance**

For more information please call Katie in the Talent Acquisition Team on 03 9566 0691.

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