IT Service Desk Team Leader

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69709**IT Service Desk Team Leader**
- Location Parramatta CBD
- Full time ongoing opportunity (35 hours per week)
- Salary from $106,025 to $117,363 pa. + super and annual leave loading
- Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

**About the Role**

The IT Service Desk Team Leader is responsible for providing direction, support and day-to-day management for a team to facilitate delivery of quality outcomes and achievement of business objectives

**What you’ll do?**
- Lead and manage the team to ensure effective and timely delivery of quality services
- Monitor and manage workloads to ensure effective allocation of work across the team based on service priorities and program requirements
- Translate and communicate business objectives and relevant policy directions to the team to facilitate their engagement with and delivery of these objectives
- Foster and maintain positive working relationship with key stakeholders to support delivery of quality outcomes
- Provide ongoing guidance, support, coaching and training to build staff capability and ensure the team is responsive to changing demands
- Undertake a range of administrative, system and management activities to ensure effective functioning of the service delivery team
- Analyse team performance against prescribed Key Performance Indicators (KPIs) and conduct performance management/development activities to ensure high quality work is delivered and issues are resolved in a timely and equitable manner

**What we’re looking for**
- Strong attention to detail
- Ability to work collaboratively to provide quality customer service
- Knowledge and experience working within the ITIL framework
- Experience helping others understand their obligations to comply with legislation, rules, policies, guidelines, and codes of conduct.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **25 September 2024 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.