Customer Service Team Member

3 days ago

West Footscray, Australia Life is Sweet Group Full time

**Join the Cupcake Central Family - Making life Sweeter every day**

**Position**: Customer Service Team Member

**Location**: West Footscray, VIC

**Job Type**: Full-Time

At Cupcake Central Bakery, we don’t just bake cupcakes—we create happiness, one sweet treat at a time. As Melbourne’s leading e-commerce bakery, we’re driven by our mission to make every moment sweeter. Our success is built on WOW moments—both in the cupcakes we craft and the service we provide.

We’re looking for a customer service superstar who shares our passion for delivering WOW at every touchpoint. If you thrive on making people smile, solving problems, and going the extra mile, we’d love to meet you.

**What You’ll Be Doing**:
You’ll be the heart and soul of our customer experience, ensuring every interaction reflects our core values of fun, care, and excellence. Your day-to-day will include:

- **Problem-Solving Heroics**: Handling customer inquiries with empathy, creativity, and efficiency, always aiming for win-win solutions.
- **WOW Delivery**: Taking ownership of every query and ensuring every interaction exceeds expectations.
- **Attention to Detail**: Processing online orders with precision and care, using our custom CRM software.
- **Quality Control**: Packing, quality-checking, and preparing orders for dispatch, ensuring every cupcake arrives as perfect as when it left the bakery.
- **Team Collaboration**: Working alongside your team to create a seamless and delightful customer journey.
- **Operational Excellence**: Tackling administrative duties, reporting, inventory stocktakes and office upkeep like a pro.

**What We’re Looking For**:
We’re not just looking for someone with skills—we’re looking for someone who embodies the Cupcake Central spirit:

- A **customer-obsessed problem solver** who thrives in a fast-paced environment.
- A **clear and friendly communicator** with a positive, can-do attitude.
- A **team player** who takes pride in their work and is always looking for ways to WOW.
- A **detail-oriented multitasker** with a love for processes and a knack for efficiency.
- A **goal-getter** with a hunger for personal and professional growth.
- A **high-integrity individual** who approaches every task with care and respect.

**What You’ll Bring to the Table**:

- Previous experience in customer service.
- A love for people, great energy, and a commitment to delivering WOW.
- Strong computer literacy and excellent attention to detail.
- The ability to juggle priorities, work autonomously and collaborate with a team.
- A respect for punctuality and a proactive approach to challenges.

**Why Join Us?**

At Cupcake Central, we’re not just a bakery—we’re a family. We believe that life is too short not to love what you do. Here, you’ll find a supportive team, opportunities to grow and a workplace where your ideas and contributions matter.

**Ready to WOW Us?**

Send us your resume and a cover letter telling us about yourself, your goals and how you’ll bring your unique magic to Cupcake Central. We can’t wait to hear your story and welcome you to our family.

**Please note**: This is an in-office role based in West Footscray, VIC.

Let’s make life sweeter—together.

Pay: From $60,000.00 per year

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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