Customer Service Team Member- Hcf

2 weeks ago

West Perth, Australia TSA Group Full time

Company Description
**Who are TSA?**

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

**About the role**:
HCF is Australia's largest not-for-profit award winning health fund. Their members-first philosophy is simple - be there for their customers when they need them and go out of their way to make the HCF experience a good one

**Job Description**:
**What will you do**:

- Assist customer with the health claims requirements
- Navigate solutions based on the customers needs
- Accurately record detailed customer interactions
- Follow up work on claims
- Promote HCF products when applicable
- Work a rotating roster between Monday - Friday 7am - 7pm (7.6 hour shifts)
- Fully in office for the first 3mths
- Hybrid working - after your 3mth Probation, you will be eligible to work from home 4days a week and come into office for 1 day

**What you need**:

- A genuine passion and care for the customer
- Demonstrated customer service experience
- The drive to learn new skills
- A proactive approach to work
- An empathetic approach to customer
- To work from home you must have a fixed internet connection
- You must be located in West Perth
- Have full working rights within Australia

This is your opportunity to develop and grow in a stable, full time position. Submit your resume today and begin your new career with TSA

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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