Customer Service
2 weeks ago
**Company Description**
At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.
NEXTDC is an exciting ASX 100-listed technology company, operating 14 data centres across 7 major cities in Australia, with future national and international expansions in planning.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives
Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.
As our Customer Service Team Leader you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.
- ** Working location: West Footscray**:
- ** Working arrangement: Onsite, Monday to Friday, 8am to 4pm**
Some of the tasks you’ll be responsible for:
- First-line people management across multiple sites - regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.
- Manage last minute shift changes, sourcing solutions to cover unplanned leave
- Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster
- Managing front of house across multiple sites
- Acting as the first point of escalation for your team, providing efficient and effective resolution to issues
- Continuous improvement reviews for processes and best practices.
**Qualifications**
You thrive working in a collaborative team environment, but you're also able to work autonomously, taking ownership and accountability for all aspects of your role. You're also adaptable and cope effectively with complexity and change. You're always thinking outside the box to determine ways in which you can provide a world class experience for our customers.
- Previous Team Leading experience within a customer service environment
- Demonstrate knowledge and understanding of our incident management procedures and Facility Rules
- Proven ability to support our critical infrastructure escalations as required to the appropriate support team
- Ensure accurate recording of all information and carrying out audits of records
- ** Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance**
**Additional Information**
- Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
- Join an inclusive, diverse and values-driven working culture supporting hybrid work practices
- Great opportunities to progress within our company (grow as we grow)
**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**
**Make NEXTDC your next move.
-
Customer Service Agent
1 week ago
West Footscray, Australia NEXTDC Full time**Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...
-
Customer Service Representative
2 weeks ago
West Footscray, Australia NEXTDC Full timeCompany Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...
-
Customer Service Representative
2 weeks ago
West Footscray, Australia NEXTDC Full timeCompany Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...
-
Customer Service Officer
6 days ago
Mayfield West, Australia Service Stream Full timePrimary Location Mayfield West, NSW Job Description Summary Service Stream’s Utilities division are currently seeking a Customer Service Officer to join our growing company. About the Role About the Opportunity Service Stream’s Utilities division are currently seeking a Customer Service Officer to join our growing company. In this role, you will be...
-
West Footscray, Australia Cupcake Central Full timeAre you interested in working in a diverse workplace that values individual growth and versatility? From Market stall beginnings, Cupcake Central has established itself as Melbourne’s best cupcake bakery. We thrive on change and creativity and are looking for someone to join our fun and innovative team. **ABOUT THE ROLE**: You will be responsible for...
-
Customer Service Team Member
1 week ago
West Footscray, Australia Life is Sweet Group Full time**Join the Cupcake Central Family - Making life Sweeter every day** **Position**: Customer Service Team Member **Location**: West Footscray, VIC **Job Type**: Full-Time At Cupcake Central Bakery, we don’t just bake cupcakes—we create happiness, one sweet treat at a time. As Melbourne’s leading e-commerce bakery, we’re driven by our mission to...
-
West Footscray, Australia GrainCorp Full time**What did you have for breakfast today?** Whether it’s the flour in your toast or the grain in your cereal, it’s highly likely that GrainCorp helped get it onto your plate! As we find new ways to connect rural communities with food, animal feed and industrial customers around the world, we are proud to say we’re leading the way in sustainable...
-
Customer Service Advisor
2 weeks ago
Footscray, Australia Western General Bodyworks Group Full time**Key responsibilities include, but not limited to**: - Present a welcoming and helpful face to our business, both FOH and on the phone - Maintaining the visual presentation of the reception and customer area - Ensure customer satisfaction is achieved on a daily basis by providing excellent service - Respond to inquiries regarding service results, arrange...
-
Customer Service Representative
2 days ago
Footscray, Australia CSG Talent Full time**The Opportunity**: You will be responsible for prospecting, researching and driving office sales for a leading manufacturer of electronic components. **Key Responsibilities**: - Customer service and general account and database management. - Work in a collaborative and positive manner with other team members globally. - Presenting our portfolio and...
-
Consultant, Customer Service
2 days ago
Footscray, Australia Greater Western Water Full time$58,658 plus 10.5% super; Flexible work options, WFH & Footscray Office - Multiple opportunities for Full-Time or Part-Time, 6-month or 12-month Contracts - Contact hours Monday to Friday 8:36pm - 4:36pm or 8:54am - 5pm **About Greater Western Water** We’re waterand more. GWW is a Victorian government owned water corporation that provides an essential...
-
Customer Service and Administration Officer
2 weeks ago
Newcastle West, Limerick, Australia Service Stream Full timeKey ResponsibilitiesProvide exceptional customer service via phone, email, and in writing to resolve onsite issues.Process meter exchange data, including unmetered services and restores.Liaise with field supervisors to determine course of action for quoted works and make bookings.Assist with front-of-house reception duties, including answering inbound calls...
-
Customer Service Coordinator
5 days ago
Footscray, Australia UniLodge Full time**Full Time opportunity - 38 hours per week, Monday to Friday**: - **Assist in fostering an inclusive, safe, and fun residential community**: UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; it’s a very exciting time to join...
-
Customer Service Officer
1 week ago
Footscray, Australia Doutta Galla Aged Services Full timeAs the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...
-
Customer Service Officer
23 hours ago
Footscray, Australia Doutta Galla Aged Services Full timeAs the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...
-
Customer Service Representative
6 days ago
Para Hills West, Australia MIDAS SERVICE CENTRE Full time**About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...
-
Customer Service Representative
2 weeks ago
Para Hills West, Australia MIDAS SERVICE CENTRE Full time**About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...
-
Customer Service and Warehouse Support Officer
2 weeks ago
Newcastle West, Limerick, Australia Service Stream Full timePrimary LocationNSW - Mayfield WestJob Description SummaryAdministration and Customer Service role coordinating water meter maintenance works in addition to basic warehouse operations for small warehouse.About The RoleWorking as a part of our administration team supporting our field based meter exchange team, the customer service role is perfect for a...
-
Timber Yard Customer Service
6 days ago
Footscray, Australia Metcash Full timeMitre 10 has been providing millions of homeowners with solutions to their home improvement projects for over 50 years. We are part of local communities throughout the country with many of our stores located in regional Australia. From the very beginning, Trade has underpinned Mitre 10’s growth and to this day remains at the very core of our business. The...
-
Customer Service Representative
2 weeks ago
Para Hills West, Australia MIDAS SERVICE CENTRE PARAHILLS Full timeWith a focus on customer service excellence and working well within a close-knit and highly professional automotive workshop team, we are seeking a **Service Receptionist** for our busy workshop located in Para hills (SA) Ideally, we are looking for a proactive individual who is passionate about the luxury automotive industry. - Meeting and greeting all...
-
Part Time Customer Service Representative
2 days ago
Footscray, Australia Nine West Full timeFun & Friendly Work Environment - Training and ongoing development opportunities - Iconic & Well Known Brand **PART TIME - Customer Service Representative - FOOTSCRAY LOCATION (ON SITE)** **About the Company** At Nine West, our aim is to grow our people, our stores, our brand and our image to maintain our place as a market leader in footwear and accessory...