Care Coordinator

JCICARE SUPPORT SERVICES is a Registered service provider committed to providing exceptional, high quality individualized support tailored to our participants. We are seeking to employ suitable experienced care coordinator to join our team in Brisbane. Are you passionate about making a genuine difference in the lives of people living with a disability? This is a varied role, well-suited to a positive, autonomous and motivated professional with strong experience gained in the disability sector.

Successful individual will assist with day-to-day coordination of support for our NDIS participants.

Location: Hybrid - Both Remote and Office

**About You**:

- Patient and resilient
- Good computer knowledge and experience with Shift care and Zero.
- ability to work with little or no supervision.
- ability to work in a very fast-paced environment
- ability to manage to work under stress and pressure.
- commitment to the role and ability to work with little or no supervision.
- flexibility to the ever-changing participant needs
- have a sound knowledge of the NDIS Regulations and Standards
- creativity with support strategies
- must be a self-leader.

**Key Responsibilities**:

- Seamlessly input shifts and updates into the database.
- Assemble a dream team of skilled and qualified professionals, precisely matching them with the right time and location.
- Be the vital link between clients, carers, and staff, fostering strong connections.

Provide progress reports to NDIA on progress toward goals and outcomes
- A strong ability to manage the competing demands of a busy environment, prioritise tasks and work to deadlines.
- Demonstrated ability to be customer focused and results driven.
- A positive attitude towards people with disabilities and the willingness to work within JCI CARE’S Values and Code of Conduct in order to meet customer needs.
- Implement an effective onboarding process for new support workers, including training, and orientation and ensure documents are compliant.
- Coordinate support worker rostering to ensure efficient allocation of resources and optimal participant outcomes.
- Provide ongoing mentorship and support to support workers, fostering their professional development and growth.
- Organize and manage all Participants and Staff documents in Microsoft One-Drive.
- Experience using Shift Care CRM for Rostering and Record Management.
- Facilitate the onboarding process for new participants, developing personalized support plans in collaboration with stakeholders.
- Conduct regular check-ins with participants to assess their satisfaction, address concerns, and update support plans as needed.
- Act as a mediator in resolving conflicts between support workers and participants/stakeholders, employing effective communication and conflict resolution strategies.
- Address any grievances or disputes promptly and impartially, promoting a positive and supportive work environment.
- Uphold and promote JCICARE Support Services values and culture, fostering a workplace environment characterised by teamwork, respect, and inclusivity.
- Lead by example and encourage staff adherence to organizational values and standards of conduct.
- Conduct thorough investigations into incidents involving participants or support workers, ensuring compliance with NDIS regulations and guidelines.
- Prepare and submit incident reports to relevant stakeholders, documenting findings and proposed corrective actions.
- Schedule and facilitate regular meetings with participants, families, support workers, and other stakeholders to discuss care plans, goals, and concerns.
- Prepare agendas, lead discussions, and follow up on action items to ensure effective communication and collaboration.
- Happy to Participate in an on-call rotation to provide 24/7 availability for emergencies or urgent matters, responding promptly to after-hours calls and incidents.
- Generate comprehensive participant reports summarizing progress, challenges, and changes to support plans.
- Maintain regular communication with participants, families, and stakeholders, providing updates, soliciting feedback, and addressing concerns.
- Collaborate closely with SIL Team Leaders to coordinate support services and accommodation arrangements effectively.
- Provide guidance and support to SIL Team Leaders, assisting with staffing issues, care plans, and other operational matters.
- Implement strategies to promote our services and attract new participants to our programs.
- Collaborate with marketing and outreach teams to create targeted campaigns and initiatives aimed at increasing participant sign-ups.
- Participate in outreach activities, such as community events, workshops, and presentations, to raise awareness about our services and generate interest among potential participants.
- Engage in Adhoc duties as assigned

JCICARE Support Services will offer incentives or bonuses for successful participant sign-ups.

**Skills, Qualifications and Experience**:

- Minim