Care Coordinator

Come and join Australia's most innovative and dynamic home health organisation

Local Care Coordinator - Brisbane based role.

About us

Hi there We're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software coordinates in the background so our teams can do their best work.

Good people using friendly software is how we do care differently and why we're invited back into the homes of our Members - over 28,000 times a month. More and more people are choosing Five Good Friends, and we want to help them. Our carers (we call the Helpers) play a key role in creating the magic for our members. Five Good Friends strives to form high-quality, long-lasting connections between Members and their Helpers. 

About the Role

We are looking for a Care Coordinator for our team, based in the Brisbane region.

You will be working as a member of our Care Team – our Care Specialists, Care Coordinators, Community Nurses and Workforce Coordinators pulling together for our Members.  In this role you will coordinate the assessment, planning and delivery of care and services, both from our own FGF Helpers (care workers) and also third party partners.

Our Care Coordinators are the key contact people for our Members each and every day.  Our Care Specialists are health professionals supporting our Members with more complex and clinical needs. You'll be an advocate for the use of our software and be able to assist people to use it to their maximum ability. All of this you will do as part of a close working Five Good Friends Care Team.  This role is broad so you will have substantial influence over the solutions that are put in place for our Members.

To give you a better idea of the day-to-day here are some recent examples:

• Updated a Help Plan for a Member requiring more support and successfully co-facilitated a three way teleconference with My Aged Care to lobby for additional CHSP funding.
• After meeting a new Member and talking to her daughter, referred one of our Community Nurses to attend the home the next day to undertake a PAS to apply for the dementia supplement.
• Identified the desire of a new Member to continue to receive services from their favourite physio, and then sent a referral to the physio via our app and ensured they completed our quality checks so the Member could continue to use their services.
• Learnt from one of our Members via our online Health and Wellbeing Survey that they were concerned about their mobility.  You spoke to them, set some new goals and referred them to one of our partner allied health professionals for focused support.
• Sent flowers to a new member whose husband passed away unexpectedly.
• After speaking to the Primary Contact of one of your Members, her daughter, you picked up a level of possible stress with her caring role.  You sent her our Carer Survey within the app, and after reviewing her responses you worked together on a referral to the Carer Gateway for more support.

About you

You will be an experienced Home Care Package Care Coordinator with at least 2 years of experience.You are resourceful and look for the best way to maximise a home care package budget and leverage other available supports in your area. You know that caring for a loved one is stressful, so you take time to engage with family and listen to their knowledge of what works and doesn't work.

You believe in the collective ownership of the Help Plan. You are reflective and if things go wrong, or miss the mark, you lean in and review this to learn and improve for the next Member.

You're a great writer and a down-to-earth speaker. You're patient, and you give people space to talk. You understand the benefit feedback plays in shaping great culture and strive to uphold the values of the company.  You appreciate the detail and importance of timeliness and deadlines.

You will be largely based from your home office within the Brisbane region and you will also work "on road" to conduct face-to-face visits as required throughout the city region with our members in the local area. We have an office in South Brisbane which you can work from, from time-to-time and collaborate with some of your colleagues in the local area.

As you will be part of our on-road team, you will need an unrestricted Australian driver's license, and you will need a reliable vehicle. You'll be working with vulnerable people, so we will require you to complete a National Police Check or have a positive NDIS Worker Screening Check. You must have the right to work in Australia.Z

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life.  The work we do is meaningful, and the problems we solve are interesting.

• A competitive salary package that will recognise your skills and experience.
• Flexible work options – this role is based in the head office in South Brisbane, however flexibility to work from home a few days per week can be provided.
• Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
• On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
• Access to our employee assistance programme, where you can receive free confidential and professional counselling.
• Parental leave benefits –All caregivers who are eligible for the government's paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.
• Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).
• And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about Five Good Friends here:

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.