Service Desk Analyst

4 days ago

Sydney, Australia INTELLIWORX Managed IT Full time

**About Us**

INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure.

We also have extensive cloud infrastructure that we own and operate around the world. We are currently looking to expand our team to accommodate our exceptional business growth.

**About the Job**

We are seeking an experienced IT Service Desk Analyst to place onsite with a key financial services client. This role is based in the Sydney CBD area. You will have commercial experience working in a service desk supporting Microsoft products and assisting clients over the phone and onsite. Excellent communication skills are essential.

You will be required to have both remote and desk side support experience. Citrix end-user support is a crucial component to support our clients in this new working environment and you’ll be expected to have general troubleshooting knowledge.

**Requirements**:
The following skills are **REQUIRED**:

- Minimum 2 years' experience working for an MSP Service Desk or Client Side
- Minimum 2 years’ Service Desk support
- You will have excellent troubleshooting and problem-solving skills
- Used PSA ticketing solutions
- Deployment and troubleshooting of Microsoft solutions (Office, Windows etc.)
- Experience with Citrix
- Experience with M365
- Australian PR or Citizenship

We are looking for people with the following qualities:

- Reliable and dependable
- The ability to take the initiative and work unsupervised and remotely
- Excellent customer service & communication skills both verbal and written
- Dedicated, hardworking, and a self-starter, be proactive use initiative.

**Benefits**
- Rewarding and diverse permanent role - use your technical knowledge and strengthen your skills even further with the latest technologies and projects
- Exposure to the latest technologies
- Enjoy a close team, and a highly attractive work environment
- Ongoing training and personal development

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