Service Desk Analyst

2 days ago

Sydney, Australia NSW icare Full time

**Service Desk Analyst**

Provide service desk support to the business as the first point of contact for end users requiring technical guidance.

**Sydney CBD**
- Provide desktop support, user administration, hardware & software rollouts.
- Permanent Opportunity| Hybrid working| Starting salary of $ 97,027 base plus super

**About the Role**

Provide service desk support to the business as the first point of contact for end users requiring technical guidance. Responsible for displaying a high level of customer service and problem solving in providing desktop support, user administration, new hardware and software rollouts.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Service Desk Analyst you will:

- Provide a range of support which includes specification, setting up, and testing of computer systems and peripherals within established standards and guidelines
- Provide desktop support to users and act as a go-to person for any PC related issues, including building images of PCs
- Undertake and coordinate set-up activities for information technology devices and systems and monitor their performance to limit or prevent the loss of service to end users
- Prepare the business and Information Services for the implementation of projects and new technologies and support the roll-outs as they occur
- Establish and maintain a log of issues arising related to user administration
- Document service support, where required, and ensure compliance with adopted process and guidelines
- Provide ad hoc support for project work as required
- Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages
- Maintain current knowledge of emerging trends and development in support for information services

**Skills & Experience**
- A range of experience providing IT service desk support in a medium to large diverse technology-based organisations.
- Successful completion of relevant industry certification or other equivalent tertiary qualification

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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