Support Coordinator

Posted: 24/01/2025
- Closing Date: 25/03/2025
- Salary: $85,000.00 - $95,000.00
- Job Type: Full Time (Contract)
- Location: Brisbane
- Job Category: Support Coordinators

Hands On People (HOP) is an official NDIS provider dedicated to supporting individuals living with disabilities. We assist participants in navigating the National Disability Insurance Scheme (NDIS) to access support more efficiently. Our expert team delivers a range of services, including Accommodation Services, Community Nursing, NDIS Support Coordination, NDIS Plan Management, Social and Community Participation, and Veteran’s Home Care.

With primary operations in Darwin, Katherine, Alice Springs, and now expanding to the Brisbane region with a location in Kedron, we are committed to empowering our participants towards independent living. At HOP, our mission is to provide efficient, high-quality services through passionate staff, fostering personal relationships to enrich the lives of our participants. Our vision is to become the preferred service provider in the disability and aged care sectors.

Join us on our journey of growth and make a meaningful impact
- Provide support to clients based on their NDIS plan, implementing all supports within the client’s plan including formal, mainstream, and funded supports.
- Provide time limited specialist support coordination to address high level risk and assist participants to connect with supports and build capacity and resilience.
- Providing crisis support to Participants.
- Use a strength-based approach when working with clients to establish a Support Plan with the client and other relevant stakeholders.
- Build effective relationships with clients and their families while maintaining appropriate and professional boundaries.
- Manage client issues and complaints with respect and fairness whilst following policies and procedures.
- Ensure regular contact with participants is maintained and recorded.
- Prioritize, manage, and administer a caseload / task in a coordinated, efficient, and timely manner.
- Ensure that information on relevant community resources is available to clients and appropriate referrals are made and followed up.
- Develop and maintain effective working relationships with stakeholders, other Disability services and Mental Health services, other non-government agencies and the National Disability Insurance Agency (NDIA)
- Complying with all relevant legislation and Codes of conduct
- Proven experience working with people with autism, disability and / or mental illness.
- Maintaining an UpToDate knowledge of the NDIS system and practices, be aware of and ensure all NDIS policy, procedures and guidelines are adhered to.
- Ensure appropriate NDIS Billing for Support Coordination is completed accurately and on time.
- Display a commitment to professional development, participate in and support the team in staff supervision, development and learning opportunities.
- Provide feedback to other service providers.
- Ensure client file documentation supports the standards for documentation and meets NDIS guidelines.

**Desired Skills and Experience**:

- Experience working in disability services or a similar environment with demonstrated experience in complex disability support.
- Relevant tertiary qualification in; Disability, Individual Support, Community Services, or substantial demonstrated experience
- Comprehensive knowledge of human rights-based approaches and person-centered principles and approaches, including positive behavior support and active support
- Ability to coach, mentor and develop a team.
- Well-developed written, verbal and listening skills.
- Capacity to implement change and identify opportunities for innovation.
- Solid financial management capability (billable hours, P&L’s, budgets)
- Confidence and capability in using systems and technology and Microsoft office.
- Strong administrative skills: time management, coordination of tasks, efficient work practices Ability to plans and schedule own work independently, monitor progress against work plans and outcome.
- Cultural understanding reflective of the community
- Excellent interpersonal skills to engage clients, their family/guardians/carers, advocates, and all other key stakeholders.

**Required**
- Current Driver’s Licence
- National Police Check
- Working with Children Clearance
- NDIS Worker Screening Certificate
- First Aid and CPR Certificate