Customer Support Specialist

4 days ago

Mount Waverley, Australia I-MED Full time

Who we are
At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 270 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.
We are seeking an experienced and enthusiastic first level Customer Support Officer to join the Mount Waverley team. This is a permanent part-time position working 4 days a week. This is a hybrid role with flexibility to work from home.
Your role will be based on a busy, yet supportive inbound service desk, primarily answering calls from healthcare professionals and assisting with their enquiries. Technical and/or medical experience is beneficial but exceptional customer service and soft skills are key to excelling in this role.

**Key accountabilities include**:

- Responding to calls in a timely, professional and caring manner
- Providing exceptional customer service, demonstrating care and empathy
- Developing and maintaining strong working relationships with healthcare professionals, patients, staff and managers

**To be successful in this role you will have**:

- Strong customer service skills and experience
- Previous high-volume service desk experience
- Demonstrated initiative and willingness to learn
- Strong computer skills and experience using multiple programs simultaneously
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment

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