Franchise Support Trainer

2 weeks ago

Brisbane, Australia The Coffee Club Full time

**Who are we?**

The Coffee Club (TCC) is an iconic Australian hospitality franchise and part of the Minor DKL Food Group. We have been bringing families and friends together with good food, great service and of course, excellent coffee for over 30 years, and now have more than 400 stores across Australia, New Zealand, Thailand and other international locations - with more on the way

**What is the role?**

This role exists within our Training team, and will see you will inspire, train and coach The Coffee Club's franchisee’s while supporting the learning and development framework.

Based in Brisbane but involving nationwide travel, this is a wonderful opportunity to impart your hospitality experience to business owners in the brand, ensuring they are capable of delivering and training their own staff in; Good Food, Excellent Coffee, Service and Management.

**Key Responsibilities**:
**- **Along with a team, facilitate and train the New Franchisee Training Program within set timeframes
- Deliver the requirements of The Coffee Club's Learning and Development program;
- Support new store openings, resales and store handovers across the country;
**What are we looking for?**

You should have extensive hospitality experience in front and back of house, as well as management operations, and have a passion for training and operational excellence. In addition, you will have:

- 3+ years’ experience within a Hospitality management and/or training role;
- A passion for training others and a belief that you can make a difference;
- A focus on continual improvement
- Food Safety Supervisor Certificate and Responsible Service of Alcohol certificate;
- Cert IV in Training and Assessment or relevant tertiary qualification highly regarded.

**Why work for us?**

The Coffee Club is an exciting Brisbane based international organization. Enjoy genuine career progression opportunities, nation-wide travel, car and phone allowance, employer funded paid parental leave, plus a host of other perks

**How do I apply?**

**After you hit Apply**:
You will be asked a small number of profiling questions relating to your Personality and ideal Culture & Job Fit: please take the 10 mins to answer these so we can get an idea of how you like to work.

You will need to upload a copy of your CV & Cover Letter.

If you are successful in the initial screening process: we will contact you to discuss the role further.

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