CRM Systems Manager

2 weeks ago

Melbourne, Australia Seqirus Full time

**The Opportunity**

Reporting to the Associate Director Business Analytics, Commercial you will manage the CRM system supporting the sales force at CSL Seqirus. In addition you will develop and deliver training to ensure effective utilisation of the CRM. This role is highly visible and will require a deep knowledge of system implementation, project management and data governance. Support multi-channel customer engagement and oversee all system integration related to CRM system. You will play a pivot role in providing strategic guidance to sales and marketing regarding customer segmentation, targeting, profiling and analytics enabling our sales force to focus on our customer’s needs.

**Key responsibilities**
- Integration of digital capabilities that allow the flow of customer data across systems enhancing the visibility of the customer journey for the commercial team.
- Represent the requirement of the ANZ commercial team to the regional sub-team for prioritisation.
- Identify areas of enhancement and create efficiency in business processes regarding customer targeting, profiling and analytics.
- Understand end-user needs and translate into technical requirements and solutions.
- Lead and engage with local superusers and network with peers to address challenges, share and implement best practice.
- Lead the project management any strategies regarding the Veeva suite; from requirements phase, UAT, training, implementation, and reporting.

**Your skills and experience**
- Tertiary requirements in Business, Science, I&T or related discipline
- 4 plus years' experience managing CRM systems, training and project management.
- Pharmaceutical Industry knowledge as it relates to the selling process, customers & therapies
- Display strong interpersonal and communication skills and work cross functionally with different departments

**How to apply**

**Our Benefits**

CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus.

**About CSL Seqirus**

CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. In Australia, CSL Seqirus is also a leading provider of speciality pharmaceuticals and other essential vaccines. Learn more about CSL Seqirus.

**We want CSL Seqirus to reflect the world around us**

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at Seqirus.

**Do work that matters at CSL Seqirus**

**Our Benefits**:
We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

**About CSL**:
CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. Since our start in 1916, we have been driven by our promise to save lives through innovation. Learn more about CSL.

**We want CSL to reflect the world around us**:
As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

**Do work that matters at CSL**:

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