CRM Systems Lead Salesforce

Calling Salesforce CRM Specialists, looking for a new challenge
- Work in one of Melbourne's most recognisable landmarks.
- Employee benefits include a 10% discount at Readings bookstore

**About the Library**

State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.

We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.

State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.

**About the Opportunity**

The CRM Systems Lead is the library's champion for our customer relationship management platform, Salesforce. You are an integral part of the Systems Information Team, and you work and collaborate with many departments within the library. You have a particular focus on CRM architecture, design, planning and ongoing development and contribute to building a data driven culture.

On a day-to-day basis, the CRM Systems Lead works closely with the business and is responsible for gathering requirements from stakeholders and ensure alignment between our data, business strategies, enterprise transformation activities and technology directions as well as being pivotal in complying with policies, standards and best practices.

The CRM Specialist is accountable for the following measurable outcomes:

- Acting in a consultative capacity to provide customised solutions that are scalable and forward thinking to meet operational requirements and continuous improvement.
- Training internal users to operate our Salesforce instance and implement improvements, ensuring optimal user capacity across key stakeholders.
- Conducting analysis of system and business processes and using diagramming tools such as Visio to represent business and technical processes for the purpose of conveying technical information to inform business decisions.
- Building and strengthening relationships with third party providers (such as Salesforce partner) by coordinating and conveying the Library's needs in order to jointly deliver solutions for internal stakeholder's user needs.

**About You**

In addition, you will come to us with:

- A recognised bachelor's degree in data science, data engineering, data analytics, computer science, information technology **or** equivalent professional experience.
- A relevant Salesforce certification
- Extensive hands-on experience with Azure data services **or** AWS data services.
- Experience in migrating data from a wide variety of sources, into a cloud data warehouse solution.
- Experience in working with data wrangling, data development, dimensional and relational data models and design thinking.
- A strong track record of successfully building and maintaining strong relationships with internal and external stakeholders.
- A solid track record in working with third party technical vendors, including being able to convey technical data to non-technical users in a manner that is user
- Demonstrated experience in working with Microsoft Power BI and data visualisation.
- Experience ingesting data from various sources, including databases, APIs, streaming data feeds, and other cloud platforms. Machine learning (ML) and artificial intelligence (AI)
- Experience with Natural Language Processing (NLP) and APIs for document processing and language translation is desirable.
- Experience with Big Query is desirable.
- Azure Data Engineer Associate or AWS certification (desirable).

**State Library Victoria is a child-safe organisation. A valid Working with Children Check registration**will be required before commencing.**

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodivergent people and people of all ages and abilities to apply.

**How to apply**
- Resume
- Cover letter (maximum 3 pages) summarising how you meet the key selection criteria in the Position Description and the About You section of the advertisement.

**Enquiries**

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Information about how we collect and use your personal information, and how you can contact us, can be found here.

**Reasonable Adjustments**

**Advertisement closes at 11.59pm Australian Eastern Standard Time on 1 May 2025**.