Motor Claims Consultant

5 days ago

Melbourne, Australia Insurance Australia Group Full time

**The Role**

At IAG, we currently have multiple Part-Time Permanent opportunities available for Motor Claims Consultants to join our NRMA and SGI brands starting 2nd September in Melbourne CBD. The primary purpose of the Claims Consultant role is to effectively lodge and/or manage claims in a professional and proactive manner, adhering to legislative requirements and policy directives while delivering exceptional customer service.

The roles will be predominantly Work from Home but based from the Melbourne CBD office. The initial 5 week training period will consist of both Work from Home and in-office learning. To be able to work from home you will be required to have a designated work area and a fixed internet connection. The below shifts are available 7:15am - 8:00pm on an Open Availability roster. Please note that all training will be full time hours Monday to Friday 8:30am - 5:00pm. You will be given notice of your upcoming shifts 4 weeks in advance.
- Monday, Tuesday and Friday
- Monday, Tuesday, Thursday and Friday

**Key Responsibilities**
- Deliver performance against business Key Performance Indicators.
- Taking ownership on every call and being accountable for outcomes.
- Address and resolve customer complaints associated with the claims function, within agreed timeframes.
- Accurately record and manage customer claims to mitigate risk of leakage (compliance).
- Provide an effortless claims experience for our customers measured through customer survey results, verbatim feedback, and Quality Listening.
- Demonstrate IAG Mindset, Values and Behaviours.

**Skills & Experience**
- Proven customer service experience.
- Previous experience in insurance is desirable but not essential.
- Demonstrate sound computer and literacy skills.
- Well-developed interpersonal and communication skills.
- Ability to build rapport and establish relationships.
- Ability to prioritise and manage time effectively.

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

**Ready for anything? Let’s talk**.

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

IAG Culture story

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