Motor Claims Consultant

3 days ago

Melbourne, Australia IAG Full time

**Make a difference as a Motor Claims Consultant.** Join the largest general insurance group in Aotearoa New Zealand and Australia.

**About the Role**

As a Consultant, Motor Claims, you'll play a crucial role in making the world safer by managing claims portfolios in a professional and proactive manner. You'll ensure legislative requirements and policy directives are followed, contributing to IAG’s vision of making your world a safer place. You will effectively answer customer calls, manage the inception and management of claims, and resolve disputes.

You'll also discuss and negotiate settlement options with customers, ensuring every interaction delivers an exceptional customer experience. This is a Full-Time role with flexibility, and you can expect to handle a variety of claims and customer enquiries daily.

The working hours for this role will be between 8:30am-5pm.

**On Offer**
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- A certified Family Inclusive Workplace
- Discounts on everyday and special occasion items

**About You**

We’d love to hear from you if you have the following skills and experience:

- Previous customer experience, for example, sales, hospitality, retail, and/or others
- Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously, with the ability to adapt and operate new technology and computer systems
- Well-developed rapport building, active listening, and effective communication skills
- Demonstrate resilience in a high change and complex environment
- Expertise to effectively manage challenging customer conversations and resolve complaints
- Driven for results and high standards of work quality

**About Us**

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Maternity leave
- Parental leave

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Melbourne VIC 3000

Expected Start Date: 07/04/2025

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