Motor Claims Consultant

1 week ago

Melbourne, Australia IAG Full time

**Make a difference as a Motor Claims Consultant.** Join the largest general insurance group in Aotearoa New Zealand and Australia.

**About the Role**

As a Consultant, Motor Claims, you'll play a crucial role in making the world safer by managing claims portfolios in a professional and proactive manner. You'll ensure legislative requirements and policy directives are followed, contributing to IAG’s vision of making your world a safer place. You will effectively answer customer calls, manage the inception and management of claims, and resolve disputes.

You'll also discuss and negotiate settlement options with customers, ensuring every interaction delivers an exceptional customer experience. This is a Full-Time role with flexibility, and you can expect to handle a variety of claims and customer enquiries daily.

The working hours for this role will be between 8:30am-5pm.

**On Offer**
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- A certified Family Inclusive Workplace
- Discounts on everyday and special occasion items

**About You**

We’d love to hear from you if you have the following skills and experience:

- Previous customer experience, for example, sales, hospitality, retail, and/or others
- Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously, with the ability to adapt and operate new technology and computer systems
- Well-developed rapport building, active listening, and effective communication skills
- Demonstrate resilience in a high change and complex environment
- Expertise to effectively manage challenging customer conversations and resolve complaints
- Driven for results and high standards of work quality

**About Us**

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Maternity leave
- Parental leave

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Melbourne VIC 3000

Expected Start Date: 07/04/2025

  • Motor Vehicle Claims Consultant Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeMotorClaimsConsultant Full time $60,000 - $120,000

    Work in a dynamic and fast-paced underwriting agency environment with a strong team culture.An exceptional Motor Claims Consultant role has emerged to support and enhance claims operations.The Opportunity:We are seeking a highly motivated and experienced professional in motor vehicle claims consulting to join our Melbourne-based GT Claims team. We are...

  • Motor Vehicle Claims Consultant

    2 weeks ago

    Melbourne, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Motor Vehicle Claims Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...

  • Motor Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Solvd Group Australia Pty Ltd Full time $104,000 - $130,878 per year

    The RoleJoin Solvd's Fleet team and help some of Australia's largest businesses get back on the road after an accident. We manage the full claims lifecycle; from lodgement to repair, replacement, settlement, and recovery, delivering fast, fair, and compliant outcomes.As a Motor Claims Consultant – Settlements, you'll be at the centre of the action, using...

  • Motor Claims Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Kennedy Reid Full time

    Work for a well established and reputable international organisation- Competitive salary plus annual remuneration review- Based in Essendon Fields - onsite parking**The Company**:Established more than 60 years ago, our client are a market leader in the freight and transportation space. They are seeking a Claims Consultant to join their claims and insurance...

  • Motor Claims Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Iag - Insurance Australia Group Full time

    Make a difference as a **Motor Claims Consultant. **Join the largest insurance group in Australia and New Zealand.**Your Role**Be part of the growing business We're looking for multiple Motor Claims Consultants to join our high energy team.This is an opportunity to truly enhance your skill set, as you will have access to industry leading developmental and...

  • Consultant, Motor Claims

    2 weeks ago

    Melbourne, Australia Insurance Australia Group Full time

    **The Role** At IAG, we currently have multiple Part-Time Permanent opportunities available for Motor Claims Consultants to join our Team starting November 4th in Melbourne. The primary purpose of the Claims Consultant role is to effectively lodge and/or manage claims in a professional and proactive manner, adhering to legislative requirements and policy...

  • Temporary Motor Claims Consultant

    2 weeks ago

    Melbourne, Victoria, Australia IAG Full time

    OverviewJoin to apply for the Temporary Motor Claims Consultant role at IAG.This is a 3-month temporary opportunity with a possibility of extension. Start Date: October 7, 2025. Location: Naarm (Melbourne). After the training period, you'll have the opportunity to work from home four days a week. The role operates on an 8.5-hour shift schedule, typically...

  • Temporary Motor Claims Consultant

    2 weeks ago

    Melbourne, Victoria, Australia IAG Full time $70,000 - $120,000 per year

    Make a difference as a Temporary  Motor Claims Consultant. Join the largest insurance group in Australia and New Zealand.Your RoleAs a Temporary Motor Claims Consultant, you'll work in a high-energy environment, assisting customers who are experiencing significant life events. Your role will involve supporting customers and coordinating with external...

  • Temporary Motor Claims Consultant

    2 weeks ago

    Melbourne, Victoria, Australia IAG Full time

    OverviewJoin to apply for the Temporary Motor Claims Consultant role at IAG.This is a 3-month temporary opportunity with a possibility of extension. Start Date: October 7, 2025. Location: Naarm (Melbourne). After the training period, you'll have the opportunity to work from home four days a week. The role operates on an 8.5-hour shift schedule, typically...