Sil Team Leader

Ablepoint Australia provides an exceptional level of service to NDIS participants and we are seeking fun-loving individuals (female preferred) to join our team and be involved in our community of NDIS participants and assist them in thriving to achieve their goals.

Ablepoint Australia combines a compassionate attitude with actual competence in assisting people with medical conditions and disabilities as a family-owned NDIS registered provider.

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The SIL Team Leader Clinical Lead is responsible for providing efficient and effective supervision of all participants that require clinical care, who fall under Support Independent Living (SIL). The role will ensure that clinical work is carried out effectively from intake to transition, liaising with various stakeholders and the team. The role requires great customer service and a hands-on approach, whilst actively maintain a positive and long-term relationship with external relations and handling any concerns that may arise.

**YOUR RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:

- Provide complex person-centred case management, including assessment and care planning;
- Ensure clinical aspects during the intake and transition process is overseen and well prepared;
- Prepare detailed reports, or provide data within the area of your responsibility for the Company’s use;
- Contribute to the development and implementation of systems that ensure Support Staff are able to deliver desired outcomes for participants, including systems to support planning, budgetary, resource management, risk management and quality assurance functions, within the role’s scope;
- Interpret participant data, including whole system analysis, to identify appropriate actions to meet participant interests at a whole service or group level;
- Lead complex negotiations and discussions with family members, medical services, activity services, police and other community services to support planning for future participant requirements and to negate any possible risks;
- Keep accurate and complete records of work activities in accordance with the relevant legislative requirements, the Company’s records and information security and privacy policies;
- Provide participants with high quality operational support and ensure good relations are maintained, and inquiries are investigated and resolved efficiently;
- Provide continuous supervision, support and mentoring to Support Staff;
- Manage Support Staff;
- Monitor Support Staff performances and relevant processes (e.g., signing in and out, progress notes)
- Ensure Support Staff have a platform to openly communicate and/or debrief with SIL Team Leader;
- If and when necessary, respond to calls and messages after business hours;
- Prepare rosters and schedules to support participant requirements.

**ESSENTIAL CRITERIA**:

- Understanding of the NDIS and Disability Industry
- Current AHPRA registration in Registered Nursing
- Minimum two years’ experience in Clinical Nursing experience
- Willing to work outside of standard office hours
- Driver’s License with access to a car
- Intermediate in Microsoft Office
- Excellent time management skills
- Strong analytical and decision-making skills
- Ability to build rapport and trust with participants and stakeholders
- Excellent written, verbal and interpersonal communication skills
- Strong project management and multitasking skills
- Ability to work in a fast-paced environment, can accomplish tasks without direction.

**Job Types**: Full-time, Part-time

Pay: $38.00 - $59.00 per hour

Schedule:

- Shift work

Supplementary Pay:

- Performance bonus

Licence/Certification:

- First Aid Certification (preferred)
- Working with Children Check (preferred)
- National Police Certificate (preferred)
- Driver Licence (preferred)