Senior Residential Service Manager

4 weeks ago

NSW Sydney Northern Sydney amp Central Coast, Australia HealthcareLink Full time

Please note: the internal title for this role is  Senior Service Leader .


Lead and inspire teams across 3 SIL locations in Noraville — shape quality care and support
Influence meaningful outcomes for people living with disability
Rewarding salary (including salary packaging) and benefits that reflect your expertise


About Us

At United for Care, we’re redefining disability housing through our innovative Vertical Villages. Our smart, modern apartments combine independence with 24/7 onsite support. We create inclusive communities where people can live the lifestyle they choose.

As a Senior Service Leader, you'll manage the day-to-day operations of multiple SIL homes, ensuring high-quality, person-centred support for people with disability.

With guidance from the Senior Operations Manager, you'll lead a diverse team to deliver safe, consistent, and empowering services that promote independence and quality of life.

This role includes coaching, mentoring, and supervision—supporting your team to grow, stay engaged, and deliver exceptional care every day.




About the Role


Oversee day-to-day operations across multiple SIL homes
Lead, coach, and mentor a diverse team, ensuring high-quality, person-centred support
Manage client caseloads and support individuals to achieve their goals
Oversee rostering and scheduling to ensure adequate staffing and continuity of care across all three sites
Facilitate team meetings, practice supervision, and ongoing development
Ensure services meet safety, quality, and compliance standards
Model effective psychosocial support and risk management practices


What We’re Looking For


Nursing background or significant experience  in aged care, high physical support, or complex care
Strong  leadership experience , with proven ability to lead multi-site teams
Excellent  communication and interpersonal skills
Experience in  psychosocial support  highly desirable
Strong  organisational, problem-solving, and time-management  abilities
Knowledge of community services, networks, and NDIS practices
Passionate about improving the lives of people with disability


Why Join United for Care?


Career Growth:  Advance in a sector-leading, innovative organisation
Work-Life Balance:  Monday–Friday, 9am–5pm, no rotating rosters
Professional Development:  Access sector-leading learning programs
Wellbeing Support:  Premium EAP for you and your family
Strong Backing:  Support from rostering, People & Culture, and recruitment teams
Staff Perks:  Discounts, cashback offers, and generous referral program





If you’re ready to lead with purpose, inspire your team, and make a real difference in people’s lives, we want to hear from you. App Apply Now

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