System Support Lead

Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69973**System Support Lead - Salesforce**

**Parramatta Location**

**Full Time Permanent Role**

**Salary - $120,859-$133,183 (plus super)**

**Your role**

With an overall goal to provide streamlined services to ensure the needs of those who use Housing Services are met, this role will provide expert Salesforce and Mulesoft advice for the triaging of issues and for the development of system enhancements.

**What you’ll do**

Reporting to the Manager of Asset Information Systems, your responsibilities will include (but are not limited too:

- Supporting the business in its use of information systems under the control of Property Information
- Identifying risks in relation to the implementation and production activities of the systems and recommend mitigation strategies to eliminate or reduce risk.
- Contributing to the planning of work and project plans within the team and coordinate with other groups on a project basis as well as identifying and contributing to support the development needs within the team.
- Managing and coordinating system releases between vendors and internal stakeholders
- Providing expert support to divisional and Housing Portfolio staff with the implementation of the property information systems activities to ensure successful deployment of the new products or adoption of new processes
- Providing technical advice to Housing Portfolio staff regarding property information system activities and respond to property information system related queries to enable staff to maximise benefits
- Producing ad-hoc reports and appropriate analysis drawn from the property information systems to support the provision of strategic and operational advice on asset related decisions
- Ensuring the property information systems are supported and able to deliver accurate data through regular analysis, evaluating and reporting on system performance, and keeping abreast of current options available given the frequent and evolving changes to technology and software

**What we’re looking for**
- Demonstrated experience in implementing and operating HOMES, SAP Ariba, Salesforce and Mulesoft or similar asset management systems and software.
- Strong influencing skills to be able to guide the direction of program developments to best meet the department requirements
- Exceptional written and verbal communication
- The ability to work autonomously as well as within a team
- High attention to detail with the ability to identify risks and provide solutions as best as possible

For further information, please

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
In 500 words or less, please describe a time when you turned a dissatisfied customer into a satisfied one?

In 500 words or less, please describe your experience with validation rules and workflow rules. When would you use one over the other?

**Applications close **Sunday. 27 October 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.77

For more information visit Your recruitment journey on the DCJ website.