Hotel Duty Manager

**PRO-INVEST GROUP**

Pro-invest Group is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognised hotel brands, including Holiday Inn Express, voco, The Sebel Canberra Campbell (Pro-Invest Hotel Operating Campbell5 Pty Ltd), Kimpton & Sebel.

**The Sebel Canberra Campbell (Pro-Invest Hotel Operating Campbell5 Pty Ltd)**

Surrounded by lush parklands in Canberra's popular Campbell district, The Sebel Canberra Campbell is ideally located for work and leisure.

This brand new hotel boasts a selection of studio, one and two bedroom self-contained suites each with their own kitchenette, laundry facilities, WiFi and daily housekeeping. The Sebel Canberra Campbell offers luxurious amenities and plenty of space for you to make yourself at home.

Located in Canberra's popular Campbell district, The Sebel Canberra Campbell is ideally located for work and leisure. Just a short walk from the city centre, National Convention Centre Canberra and The Australian War Memorial.

We welcome all guests unto our neighbourhood and share our love for it. We inspire them to explore and discover different perspectives. we help them create new stories.

Our service pillars at The Sebel Canberra Campbell (Pro-Invest Hotel Operating Campbell5 Pty Ltd) are:
**Celebrate Individuality**

We are always ourselves, and we embrace the diversity and uniqueness in all
- both guests and staff alive.

**Discover our neighbourhood**

We use our local knowledge and relationships to ignite curiosity in our guests.

**Neighbourhood connection**

Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek

We are on the hunt for an experienced Hotel Duty Manager to lead our guest focused team in an influential role You will assist in overseeing the Hotel and Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

ABOUT THE ROLE:

- Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

ABOUT YOU:

- Experience in a similar role - Exposure FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Shift work
- Weekend availability

Work Location: In person