Residential Manager

**Why join us?**

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

** Southern Cross Benefits**

- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways - Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program

**The Role - Full-time 4-month contract, Monday - Friday to start ASAP. 42 beds.**

**Resident Care & Experience**

- Oversee the delivery of personal and clinical care aligned with individual resident needs
- Ensure care plans are up to date, regularly reviewed, and person-centred
- Promote a supportive, respectful environment where residents maintain autonomy
- Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living
- Liaise with residents' families, doctors, hospitals, and specialist services
- Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
- Support decision-making in complex care or compliance matters escalated from daily or weekly reviews

**Operational & Financial Management**

- Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.
- Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery
- Prepare, manage, and monitor budgets to ensure financial targets are met
- Maintain accurate and compliant records for funding, subsidies, and audits
- Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency
- Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level

**People Leadership & Culture**

- Lead a multidisciplinary team to deliver safe, compassionate care
- Recruit, induct, and support team members to succeed in their roles
- Promote a positive and professional culture aligned to SCC HEART values
- Conduct performance planning, coaching, and support performance improvement
- Manage underperformance early, and ensure all members of the team understand their roles and responsibilities
- Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.
- Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.

**Quality, Risk & Governance**

- Ensure compliance with aged care accreditation standards and SCC policies
- Lead or support audits, incident reviews, and continuous improvement initiatives
- Foster a proactive safety culture with WHS compliance and risk mitigation plans
- Lead planning and review cycles to uplift standards of care and service delivery
- Monitor clinical indicators and implement corrective actions as required
- Lead investigation and management of complex people matters with the support of the People and Culture Business Partner

**Stakeholder Relationships & Communication**

- Build strong relationships with residents and their families to foster trust and satisfaction
- Communicate regularly and professionally with internal teams and external stakeholders
- Represent the facility at community forums and regulatory visit

**Health, Safety and Wellbeing**

- Champion a safe working environment by monitoring and modelling safe practices.
- Ensure WHS compliance and participate in incident reviews.
- Oversee emergency procedures and fire safety education.
- Consult with employees on changes affecting their safety and wellbeing.

**What you will bring**

**Personal Attributes**
- Strong leadership and team development skills
- Deep understanding of aged care service delivery and resident needs
- Effective financial and operational management capability
- Commitment to safety, compliance, and continuous improvement
- High-level interpersonal, communication, and stakeholder engagement skills
- Ability to manage change, resolve conflict, and make sound decisions

**Education and Experience**
- Registered Nurse qualification with current registration (RN RM Only)
- First Aid Certificate
- Leadership or management qualification (Desirable)

- Understanding of the Fair Work Act (De