Customer Service Officer

1 day ago

Kelvin Grove, Australia YMCA Brisbane Full time

**Gym. Swim. Repeat. **Join our QUT fitness family and train at our spacious, fully-fitted fitness club located in the heart of Kelvin Grove. Kelvin Grove Fitness and Aquatics is QUT’s official fitness partner, providing students, staff and alumni with discounted memberships and exclusive offers.

We are now seeking a **Customer Services Officers **to join the team at **YMCA Kelvin Grove **on a **casual basis.**

**ABOUT THE ROLE**

The role of **Customer Service Officer **is to help and maintain the strong YMCA customer service ethos and ensure each and every patron accessing the centre is treated to a quality customer service experience.

Responsibilities include (but is not limited too):

- Provide high quality, efficient, friendly service of patrons at reception, over the phone and in all written correspondence
- Provide accurate information to customers on all aspects of Centre activities and services
- Complete the daily cash reconciliation and banking details when required
- Continually monitor the cleanliness, safety, security, and presentation of the Centre, in conjunction with all other staff
- Input data from membership forms into the POS system
- Register and receipt (where necessary) all incoming monies
- Complete all administrative and clerical tasks relating to reception area

**ABOUT YOU**
- Demonstrated ability to perform of Administration / Customer Service duties
- Excellent oral and written communication skills and an ability to liaise effectively across all levels of the organisation
- The ability to prioritise work and meet set deadlines
- Demonstrated literacy, numeracy, accuracy and attention to detail
- An ability to self-motivate and work autonomously as well as part of a team
- Current First aid/CPR Certificate; or willingness to obtain
- National Police Check; or willingness to obtain

**BENEFITS**

YMCA also offers an employee benefits program which includes the following:

- Free YMCA gym membership;
- Free group fitness classes
- Discounted accommodation rates at the George Williams Hotel;
- Discounted rates at our childcare facilities
- Discounted rate on health care through; Medibank Private;
- A range of online benefits through our online employee discounts and benefits program.

**APPLICATIONS**

To apply, please click the **'apply' **button and submit your resume and a covering letter detailing how your experience meets the selection criteria

**Our Commitment**

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people

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