Regional Hospitality Services Manager

3 days ago

Kelvin Grove, Australia Bolton Clarke Full time

Be a part of Australia's Largest Independent NPF Aged Care Provider
- Flexible hybrid work arrangements, Brisbane Head Office
- Attractive Remuneration + Salary Packaging up to $18550

**About Us**

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

**About**The Role**

We are looking for a **Regional Hospitality Services Manager** to lead our customer focused services across our residential homes spanning the Gold Coast to Northern NSW, with strong focus on Commercial and Compliance.

Reporting to the Group Hospitality Services Manager, this role provides leadership to managers and services within the region on aspects of hotel services (catering, cleaning and laundry) management and delivery, with a strong focus on customer service, regulatory requirements and standards performance, financial performance and workforce management.

As a **Regional Hospitality Services Manager**, you will be responsible for but not limited to:

- Develop and implement regional strategies, plans, and budgets.
- Lead, mentor, and inspire General Managers, operational teams and other stakeholders.
- Ensure compliance with industry regulations and company policies.
- Drive resident satisfaction, financial performance, and operational efficiency.
- Foster a culture of continuous improvement and customer-focused service.
- Build and maintain strong relationships with internal and external stakeholders.

**About You**

As a **Regional Hospitality Services Manager**,**you will lead multi-site operations, drive business performance, and enhance resident satisfaction while enjoying a supportive and collaborative workplace and will possess:

- Tertiary qualifications in business, commerce, hospitality, or a related field.
- Proven leadership experience managing multi-site operations.
- Strong financial management, budget oversight, and performance reporting.
- Highly experienced and have a contemporary knowledge in all facets of food services.
- Experience in leading a geographically dispersed team and travel when needed.
- Exceptional communication, negotiation, and stakeholder management skills.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Our Benefits Our culture is both supportive and collaborative. In return for your hard work, you will receive a generous salary package plus:

- Flexible working arrangements with a mix of days in the office and working from home
- Mobile phone and laptop
- Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
- Employee Assistance Program for you and your family
- A work culture that values you and invests in your career
- Options for additional purchased leave
- Private health insurance discounts - Flight Centre Travel Club holiday deals

**How to Apply**

Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2024 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.

  • Account Manager

    1 week ago

    Kelvin Grove, Australia Technology People Australia Full time

    My client, A National Advertising Business, are looking for an Account Manager who wants to be the face of the business in Hobart and the wider Tasmanian region. This role will see you partner with existing clients, cross selling new services or campaigns and hunting for new business opportunities. You will ideally have previous experience as an Account...

  • Assistant Customer Service Manager

    1 week ago

    Kelvin Grove, Australia Group Transformation Full time

    **Assistant Customer Service Manager | Metro Are you passionate about fresh food, retail and leading a team that brings the ultimate convenience to customers on the go? **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well all the time, that...

  • Service and Experience Coordinator

    1 week ago

    Kelvin Grove, Australia Australian Red Cross Lifeblood Full time

    Permanent full-time opportunity Great opportunity to create and deploy service strategies Hybrid work model; located in Brisbane with WFH This is your opportunity to find a life-giving purpose **As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity...

  • Customer Service Officer

    2 weeks ago

    Kelvin Grove, Queensland, Australia Australian Red Cross Lifeblood Full time $104,000 - $130,878 per year

    Job description:Permanent Full-Time hours per week / 76.00 per fortnightVaried shifts across a rotating roster from Monday – Friday (7:00AM to 11:00 PM)Salary starting from $35.53 per hour + Penalties (if applicable) + Super + Salary Packaging and moreBrisbane Processing CntrDiscover life-giving possibilitiesLifeblood is more than just a job or a career,...

  • Service Manager

    1 week ago

    Grove, Australia Busy Bees Full time

    Busy Bees at Cameron Grove Busy Bees at Cameron Grove is a 94- place service, that welcomes you with nurturing home-like environments and beautiful outdoor spaces where children are encouraged to ignite their sense of curiosity and discovery. The service is located close to public transport. On-Site, undercover parking is available for staff as well. Our...

  • Store Manager

    12 hours ago

    Kelvin Grove, Australia National Storage Full time

    **Set Rotating Roster | Great Work-Life Balance** **Opportunity to work in a high traffic inner-Brisbane location.** **Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **About Us** Since 2000, National Storage has become one of Australasia’s leading self-storage providers, operating 230+ centres in Australia...

  • Care Manager

    1 week ago

    Kelvin Grove, Australia Bolton Clarke Full time

    $51.37/hr including Super +$18,550 Salary packaging - Facilitate care for our valued clients to live a life of fulfillment - Work 4 days a week | Monday to Friday | 8am to 4pm Our teams manage client intake and ongoing care management for recipients eligible for Home Care Packages funded by the Commonwealth government. This includes comprehensive...

  • Project Development Specialist

    1 week ago

    Kelvin Grove, Queensland, Australia beBeeProject Full time $64,037 - $77,693

    Job DescriptionThe Program Support Officer plays a pivotal role in the Implementation Support Project, collaborating with Primary Health Networks to enhance regional mental health services and Medicare Mental Health Centres.To achieve project objectives, each team member is responsible for various activities and outcomes, which are reviewed regularly with...

  • Support Projects Coordinator

    2 weeks ago

    Kelvin Grove, Queensland, Australia beBeeAdministrative Full time $63,737 - $84,100

    Program Support Officer Role OverviewThe Program Support Officer is a key role within the Implementation Support Project, working closely with Australia's PHNs to develop and strengthen regional mental health intake and navigation services.This position plays a crucial part in ensuring the organization works effectively to achieve its annual business plan by...

  • Assistant Property Manager

    2 weeks ago

    Kelvin Grove, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...