Regional Hospitality Services Manager

Be a part of Australia's Largest Independent NPF Aged Care Provider
- Flexible hybrid work arrangements, Brisbane Head Office
- Attractive Remuneration + Salary Packaging up to $18550

**About Us**

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

**About**The Role**

We are looking for a **Regional Hospitality Services Manager** to lead our customer focused services across our residential homes spanning the Gold Coast to Northern NSW, with strong focus on Commercial and Compliance.

Reporting to the Group Hospitality Services Manager, this role provides leadership to managers and services within the region on aspects of hotel services (catering, cleaning and laundry) management and delivery, with a strong focus on customer service, regulatory requirements and standards performance, financial performance and workforce management.

As a **Regional Hospitality Services Manager**, you will be responsible for but not limited to:

- Develop and implement regional strategies, plans, and budgets.
- Lead, mentor, and inspire General Managers, operational teams and other stakeholders.
- Ensure compliance with industry regulations and company policies.
- Drive resident satisfaction, financial performance, and operational efficiency.
- Foster a culture of continuous improvement and customer-focused service.
- Build and maintain strong relationships with internal and external stakeholders.

**About You**

As a **Regional Hospitality Services Manager**,**you will lead multi-site operations, drive business performance, and enhance resident satisfaction while enjoying a supportive and collaborative workplace and will possess:

- Tertiary qualifications in business, commerce, hospitality, or a related field.
- Proven leadership experience managing multi-site operations.
- Strong financial management, budget oversight, and performance reporting.
- Highly experienced and have a contemporary knowledge in all facets of food services.
- Experience in leading a geographically dispersed team and travel when needed.
- Exceptional communication, negotiation, and stakeholder management skills.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Our Benefits Our culture is both supportive and collaborative. In return for your hard work, you will receive a generous salary package plus:

- Flexible working arrangements with a mix of days in the office and working from home
- Mobile phone and laptop
- Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
- Employee Assistance Program for you and your family
- A work culture that values you and invests in your career
- Options for additional purchased leave
- Private health insurance discounts - Flight Centre Travel Club holiday deals

**How to Apply**

Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2024 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.