Admissions Contract Officer

Generous salary packaging - up to $18,550 per annum tax free
- Be a part of Australia's Largest Independent NPF Aged Care Provider
- Flexible hybrid work arrangements, Brisbane Head Office

**About Bolton Clarke**

With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia’s largest Independently owned, not for profit provider of independent living, health and wellbeing services. With over 16,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across at home support, retirement living and residential services.

**About the opportunity**

As an Admissions Contract Officer at Bolton Clarke, you will provide exceptional customer service, ensuring timely and accurate processing of agreements and contracts. You’ll build strong relationships with stakeholders, maintain data integrity, and support compliance with industry regulations. Your role is key in delivering seamless admissions experience while meeting performance targets and staying updated on legislative changes.

Key activities:

- Provide high-quality, responsive customer service while building and maintaining strong relationships with internal and external stakeholders.
- Manage new admissions and customer requests in the Customer Relationship Management (CRM) and Resident Management System (Epicor) to ensure accuracy and efficiency.
- Prepare and update agreements, including variations for existing customers, ensuring compliance with contractual requirements.
- Maintain accurate and up-to-date records in databases and systems to support service delivery, audits, and compliance with organisational standards.
- Ensure timely processing of Medicare payments and admission-related financial transactions in coordination with Finance and Site Staff.
- Stay informed on legislative changes, organisational policies, and industry regulations to ensure compliance and best practices.

***We would love to hear from you if you have**
- Certificate III or IV in Business Administration or equivalent experience in customer agreements, contracts, and customer service/sales.
- Strong problem-solving and attention to detail, with the ability to identify errors and omissions.
- Ability to provide flexible and innovative solutions to meet customer needs.
- Experience with Microsoft Office, CRM, and Resident Management Systems, with the ability to learn new software.
- Strong written and verbal skills, along with an understanding of quality improvement and compliance processes.
- Ability to manage multiple priorities and make independent, sound decisions.
- Background in admissions, contract management, aged care, retirement living, or community health is highly desirable.
- Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work._

**Our Benefits**

Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

- Mix of office and working from home
- Mobile phone and laptop provided
- Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
- A work culture that values you and invests in your career
- Options for additional purchased leave
- Employee Assistance Program for you and your family
- Private health insurance discounts
- Flight Centre Travel Club holiday deals

**How to Apply**

**Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2025 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.