Foh Operations Training
2 days ago
**Location**: Kelvin Grove, QLD
**Brand**: Stellarossa Franchising HQ
**Reports to**: Systems & Operations Manager
Are you passionate about hospitality, training, and enhancing guest experiences? Join the Stellarossa family as a Front of House (FOH) Operations Training & Implementation Officer and help drive excellence across our franchise network.
**About Stellarossa**:
Stellarossa is a leading café franchise network known for its premium coffee, high-quality food, and commitment to exceptional customer service in Queensland. We are dedicated to growing our network while maintaining our brand's standards and integrity.
**Position Overview**:
As the FOH Operations Training & Implementation Officer, your primary focus will be to provide ongoing training, mentoring, and upskilling to Franchise Partners and their team members. You’ll play a crucial role in enhancing front-of-house operations, customer experience, and ultimately, revenue growth. This role is ideal for someone with a background in hospitality who thrives in a dynamic environment and enjoys working closely with franchise partners and cafe team members to deliver tangible improvements in performance.
**Key Responsibilities**:
- Deliver regular FOH training, including barista skills, upselling techniques, and guest experience best practices.
- Ensure all Franchise Partners and team members receive timely training and demonstrate measurable improvement.
- Collaborate with the Systems & Operations Manager and General Manager to implement training programs that align with corporate goals.
- Support franchise partners with new store openings, onboarding, handovers, and decommissioning.
- Ensure compliance with brand guidelines, food safety standards, and use of approved suppliers.
- Drive initiatives to increase sales through marketing campaigns, product bundles, and promotions.
- Maintain consistent reporting and documentation.
**What We’re Looking For**:
- Minimum 2 years of experience in a senior customer-facing service role.
- Minimum 2 years of experience in a senior barista role.
- Full Driver’s Licence and own reliable vehicle.
- Strong organisational skills and the ability to manage multiple tasks and priorities.
- Exceptional communication and interpersonal skills, with the ability to build relationships and provide coaching.
- A passion for delivering exceptional customer service and a strong understanding of the Australian café market.
- Vibrant, engaging and charismatic personality with ability to influence and inspire to bring the best out of people.
**Desirable Skills**:
- Experience in Franchising
- Confidence with POS systems and
- Comfortable using a range of digital tools and software
- Strong computer literacy, including Microsoft Office, the Google Suite, and cloud-based platforms
**Why Stellarossa?**
At Stellarossa, we offer the opportunity to be part of a growing brand where your role directly impacts the success of our franchise network. If you're passionate about hospitality, love working with people, and have a can-do attitude, we want to hear from you
**How to Apply**:
Submit your resume and cover letter detailing your relevant experience and why you’re the perfect fit for this role. Shortlisted applicants will be asked to attend a 15-minute video chat, after which, successful applicants will be asked to attend an in-person interview at our Kelvin Grove office.
**Application Deadline**:
**Join Stellarossa, Your Local Cafe where we elevate café experiences one perfect brew at a time**
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