Customer Service Coordinator

2 weeks ago

Keysborough, Australia Buildsafe Full time

**About Us**

Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be

As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership - Our people.

**About The Role**

**Key Responsibilities**
- Handle customer inquiries and manage invoicing processes efficiently.
- Use your analytical skills to assess data and contribute to operational improvements.
- Ensure accurate and timely financial transactions while maintaining a high level of customer satisfaction.
- Resolve customer billing issues and inquiries in a timely manner

**About You**

Your excellent communication skills, both written and verbal will be critical to the success of this role. Your ability to build excellent working relationships, particularly with our clients and Branch Managers will also be essential, as will your ability to consistently provide outstanding customer service.

Other skills include:

- Invoicing experience or a strong aptitude for analytical and numerical tasks.
- Excellent communication skills with a customer-focused approach.
- Ability to work well in a fast-paced, collaborative environment
- Proficiency in data entry and management
- Experience in resolving billing discrepancies and customer inquiries
- Attention to detail and accuracy
- Strong organizational skills.

**What you will get in return**
- Structured role Monday-Friday
- Working onsite from our Keysborough Head Office
- Ongoing training and development opportunities
- Monthly lunches
- A supportive leadership group and small tight-knit team environment
- Employee Assistance Program for you and your loved ones

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