Customer Service Specialist

**New Vision Psychology**is a busy private psychology practice looking for a highly reliable and compassionate **Customer Service Specialist**to join our head office in the CBD.

This role requires **native-level English** proficiency. **Mandarin and/or Cantonese** language skills are desirable, but not essential.

A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.

**In this role, you will**:

- Be the first point of contact for our customers; answer complex mental health service phone enquires
- Support clients by understanding their specific needs and matching them with the most suitable psychologist
- Understand our psychologists' therapeutic styles to place clients with the right practitioners
- Answer and resolve complex enquiries including managing complaints
- Take client bookings and schedule appointments
- Liaise with psychologists, doctors and psychiatrists to facilitate referrals
- Provide support to our team of 40+ psychologists
- Collection of payments, debts and cancellation fees
- Perform general administrative duties

**What we’re looking for**:

- Minimum of 3 years’ experience in a busy call centre or in a medical reception role
- Exceptional communication skills and professional phone manner
- Proactive approach to workplace tasks; ability to work independently
- Multitasking skills; ability to handle high volumes of client enquiries and complex situations
- Highly reliable and with excellent personal and work ethics
- Ability to follow procedures and instructions
- High attention to detail and strong organisational skills
- Strong problem solving skills
- Excellent spelling and grammar skills
- Strong typing and computer skills; ability to learn new systems
- Ability to work in a team environment; strong interpersonal skills
- Eager to learn and expand your skill sets
- Native English proficiency
- Desired but not essential: Ability to speak Mandarin and/or Cantonese

**What we offer**:

- Learn about psychology and make an impact in people's lives
- Join a friendly team of dedicated and collaborative professionals
- Receive extensive training and ongoing guidance from industry experts
- Supportive, easy-going and autonomous work environment
- Dynamic and interesting role - you’ll never get bored
- Develop your communication and problems solving skills
- Full-time support for any difficult matters or complex issues
- Career stability - stay with us for the long-term
- Convenient CBD location between Wynyard and Martin Place
- Warm and down-to-earth workplace with a coffee machine and unlimited snacks

**Our culture**

New Vision Psychology is a reputable practice that has been around for 15 years, and we have solid training structures in place to ensure your success. You will be joining a dynamic and collaborative team of 6. We are down-to-earth, efficient and supportive. You’ll work directly with our clinical directors who are easily accessible and lead with compassion. If you’re a reliable person with a strong sense of responsibility, you’ll fit in perfectly

**Hours**:Monday to Friday 9:30am - 6pm** (Lunch 1pm - 2pm)

**Start Date: ASAP**

**Salary: $72,000 + super**

To ensure the best fit for the role, you **may be asked to complete a personality and aptitude assessment** during the hiring process.

**Job Types**: Full-time, Permanent

Pay: $72,000.00 per year

Application Question(s):

- Are you currently studying?

**Experience**:

- Customer Service: 3 years (preferred)
- Medical Administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person