Customer Service Officer Lvl 1

2 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Support Officer - Building Commission NSW**

**Grade**: 1/2 Clerk Grade

**Salary range**: $75,728 - $82,329 + superannuation and leave loading

**Duration**: Temporary up to November 2025

**Applications Close**:Tuesday, 15th July 2025

**Location**: Parramatta

**About the team**

This role is an exciting opportunity to work within the Plumbing Operations Team on all aspects of regulation of plumbing installations across NSW with a focus on Sydney, Wollongong, and the Hunter regions.

The team is responsible for industry compliance within the legislative provisions of the Plumbing and Drainage Act 2011 and Home Building Act 1989 including relevant codes and standards applicable to plumbing and drainage work.

A key focus of the team is delivering on Building Commission NSW strategic agenda and priorities whilst working closely with other specialist compliance teams to deliver a risk-based compliance approach and the required customer focused outcomes and industry compliance.

**Your responsibilities will include**
- Timely and efficient processing of Plumbing and Drainage documents submitted by industry
- Managing a shared inbox
- Uploading documents to TRIM and Retriever
- Answering escalated phone calls for plumbing and drainage inspection bookings

**About you**
- Demonstrated ability in the use of Microsoft Office specifically MS Outlook.
- Good knowledge of IT systems, knowledge of TRIM and Retriever would be an advantage
- Pride yourself on attention to detail meeting KPI’s
- Work within a team environment and have good communication skills

**What we need from you**

To start your journey towards becoming our Support Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 1/2, with the base salary for this role starting at $75728 base plus superannuation

**Closing Date: Tuesday, 15th July 2025**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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