Customer Service Specialist

1 day ago

Sydney, Australia Give A Grad A Go Full time

Salary between $60k - $70k + super (depending on experience)
- Lots of social events plus an annual offsite.
- $5,000 in additional tax benefits with salary packaging

**Company Profile - Not for profit**
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.

**Job description
- Customer Service Specialist**
As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support. Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.

**Job Responsibilities -Customer Service Specialist**
As a Customer Success Specialist, you will be responsible for but not limited to:

- Create meaningful and strong relationships with customers.
- Onboard customers with platform knowledge and navigation.
- Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
- Ensure all customers have a warm, genuine, and seamless experience.
- Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
- Continuously track and report on trends.

**Job Requirements
- Customer Service Specialist**
- Educated with a bachelor’s degree.
- Experience working in a customer focused role.
- Experience in a customer success role is highly desirable
- You are enthusiastic about live events and social change
- Very proactive
- Great problem-solving skills are highly desirable.
- Passion for delivering an excellent customer experience.
- Excellent written and verbal communication
- Experience working in a fast-paced environment.
- Willingness to learn
- Any experience with HubSpot is desirable but not essential.

**Benefits
- Customer Service Specialist**
- Salary between $60k - $70k + super (depending on experience)
- $5,000 in additional tax benefits with salary packaging
- Supportive company with an awesome office environment
- Well structured onboarding and training programs
- Hands on training and support
- Lots of social events plus an annual offsite.
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
- INDAUS_

  • Customer Service Officer Lvl 1

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Officer - Building Commission NSW** **Grade**: 1/2 Clerk Grade **Salary range**: $75,728 - $82,329 + superannuation and leave loading **Duration**: Temporary up to November 2025 **Applications Close**:Tuesday, 15th July 2025 **Location**: Parramatta **About the team** This role is an exciting opportunity to work within the Plumbing...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Resolution Specialist** **Grade**:SNSW Grade 7/8 **Employment Type**:Temporary, Full-time until 14/09/2025 **Location**: Sydney, Parramatta, Gosford. Workplace presence 2 days per week **About the role** The Customer Resolution & Disputes Team at Service NSW has a vacancy for someone to join the team on a short-term basis to respond to...

  • Procurement Category Specialist

    1 day ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Procurement Category Specialist, ongoing role, part time working available.** *** **Flexible location - role can be based in Sydney / Bathurst / Gosford / Tweed Heads** *** **Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share** An exciting ongoing opportunity has arisen for an...

  • Customer Service Representative

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...

  • Customer Service Specialist

    1 week ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Moorebank looking for an experienced Customer Service Specialist. Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams. PERSOLKELLY are in...

  • HR Case Management Specialist

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **HR Case Management Specialist** - **DCS Clerk Grade 7/8 - base salary starting at $106,024 - $117,363 p.a + super**: - ** Sydney, Gosford or Parramatta - Flexible working conditions available across NSW**: - ** Ongoing full-time opportunity** We have an exciting opportunity to welcome an experienced HR Case Management Specialist (HR Business Partner) to...

  • Senior Advisor, Customer Insights

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia Multipro Pest Management Full time $60,000 - $80,000 per year

    Company DescriptionMultipro Pest Management has been protecting properties for over a decade, with experience treating over 5000 properties. We focus on ensuring the health and safety of our clients by providing vital information and services to protect your property and family from pests. Our aim is to give you peace of mind, allowing you to relax and feel...

  • Senior Role Design Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Role Design SpecialistClerk Grade:9/10Salary Range:$129,464 - $142,665 + superEmployment Type:Temporary for up to 12 months, Full-time. Talent Pool will be created for future opportunitiesLocation:McKell, Gosford or Parramatta with flexible working arrangements including office attendanceAre you a strategic thinker with a passion for organisational...

  • Continuous Improvement Specialists

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Continuous Improvement Specialists, Ongoing opportunity, Sydney CBD + Flexible/Hyrbird working options available** The Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great. - Fantastic ongoing clerk grade 9/10 opportunity. - Salary range:...