Customer Service Specialist

1 day ago

Sydney, Australia Give A Grad A Go Full time

Salary between $60k - $70k + super (depending on experience)
- Lots of social events plus an annual offsite.
- $5,000 in additional tax benefits with salary packaging

**Company Profile - Not for profit**
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.

**Job description
- Customer Service Specialist**
As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support. Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.

**Job Responsibilities -Customer Service Specialist**
As a Customer Success Specialist, you will be responsible for but not limited to:

- Create meaningful and strong relationships with customers.
- Onboard customers with platform knowledge and navigation.
- Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
- Ensure all customers have a warm, genuine, and seamless experience.
- Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
- Continuously track and report on trends.

**Job Requirements
- Customer Service Specialist**
- Educated with a bachelor’s degree.
- Experience working in a customer focused role.
- Experience in a customer success role is highly desirable
- You are enthusiastic about live events and social change
- Very proactive
- Great problem-solving skills are highly desirable.
- Passion for delivering an excellent customer experience.
- Excellent written and verbal communication
- Experience working in a fast-paced environment.
- Willingness to learn
- Any experience with HubSpot is desirable but not essential.

**Benefits
- Customer Service Specialist**
- Salary between $60k - $70k + super (depending on experience)
- $5,000 in additional tax benefits with salary packaging
- Supportive company with an awesome office environment
- Well structured onboarding and training programs
- Hands on training and support
- Lots of social events plus an annual offsite.
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
- INDAUS_

  • Customer Service Officer Lvl 1

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Officer - Building Commission NSW** **Grade**: 1/2 Clerk Grade **Salary range**: $75,728 - $82,329 + superannuation and leave loading **Duration**: Temporary up to November 2025 **Applications Close**:Tuesday, 15th July 2025 **Location**: Parramatta **About the team** This role is an exciting opportunity to work within the Plumbing...

  • Customer Service Officer

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)** **Grade**: Clerk 5/6 **Duration**: Multiple ongoing opportunities **Closing Date**: 9:59AM Monday 19 May 2025 **Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available. The Long Service Corporation (LSC) manages portable long service schemes for...

  • Customer Service Support

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Support - Licensing - Fair Trading** **Grade**: General Scale **Salary range**: $35,600 - $69,686 + superannuation and leave loading **Duration**: Temporary up to June 2026 **Location**: Parramatta, office attendance Mondays and Tuesdays in Parramatta increasing to 3 days per week. Are you an organised and proactive individual looking to...

  • Customer Service Representative

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...

  • Customer Service Specialist

    3 days ago

    Sydney, Australia Heinemann Full time

    For our office located at Sydney International Airport we are looking for a Customer Service Specialist. The Customer Service Specialist is a first point of contact for all customers within Heinemann Australia. The primary role of a Customer Service Specialist within the team is to respond to a variety of customer requests and inquiries within the...

  • Customer Service Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $72,000

    Customer Service Specialist RoleThis is a unique opportunity to make a real impact in the lives of our customers. As a customer service specialist, you will be the face of our organization and play a crucial role in providing exceptional customer service.

  • Dispute Resolution Specialist

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Resolution Specialist** **Grade**:SNSW Grade 7/8 **Employment Type**:Temporary, Full-time until 14/09/2025 **Location**: Sydney, Parramatta, Gosford. Workplace presence 2 days per week **About the role** The Customer Resolution & Disputes Team at Service NSW has a vacancy for someone to join the team on a short-term basis to respond to...

  • Customer Service Specialist

    1 week ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Moorebank looking for an experienced Customer Service Specialist. Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams. PERSOLKELLY are in...

  • Specialist Assessor

    1 week ago

    Sydney, Australia Service NSW Full time

    **Specialist Assessor** - ** SNSW Grade 5/6**: - **3 x Ongoing Full-Time**: - **Remuneration**: $88,123 - $100,708 p.a. + super and leave loading**: - **Location: Haymarket, Parramatta, or Gosford** **About the team**: The Customer Payments Team is part of Enterprise, Risk and Enablement at Service NSW. The team is tasked with assessing, ensuring...

  • Director Operations

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...